Guest Experience Host — Bali Front Desk & Concierge

PT. Daun Lebar Anugerah; Provinsi Bali; On-site; IDR 60,000,000 - 100,000,000; Full time

Benefits offered by this job

Staff meals during shifts

Access to property facilities

Job summary

PT. Daun Lebar Anugerah in Gianyar, Bali seeks a Guest Experience Host to welcome guests, handle check-in, and help create memorable stays.

You will provide information about amenities, local attractions, dining options, and activities while coordinating with housekeeping and other departments. The role requires strong guest-service skills, fluency in English and Indonesian, and a professional, proactive approach to resolving issues.

Qualifications

• Experience in front desk/guest services within hospitality.
• Excellent interpersonal and communication abilities.
• Strong organisation and attention to detail.
• Familiarity with hotel management systems and IT tools.
• Fluent in English and Indonesian; other languages a plus.
• Passion for hospitality and guest satisfaction.

Responsibilities

• Greet guests on arrival and ensure smooth check-in.
• Handle guest inquiries with professionalism and care.
• Provide information on amenities, attractions, dining, activities.
• Assist with luggage and guest greetings.
• Process guest accounts and payments accurately.
• Coordinate reservations and room assignments with housekeeping.
• Address guest concerns promptly to ensure satisfaction.
• Record guest preferences for personalized future visits.
• Coordinate special requests like room service and transport.

Skills

Front office experience

Interpersonal communication

Organisational skills

Hotel management systems

English and Indonesian fluency

Guest service mindset

Tools

Hotel PMS

Job description

PT. Daun Lebar Anugerah in Gianyar, Bali seeks a Guest Experience Host to welcome guests, handle check-in, and help create memorable stays.

You will provide information about amenities, local attractions, dining options, and activities while coordinating with housekeeping and other departments. The role requires strong guest-service skills, fluency in English and Indonesian, and a professional, proactive approach to resolving issues.