Guest Experience & Front Desk Specialist

Lokerbali; Indonesia; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Our client in Denpasar is seeking a proactive Front Desk Supervisor to lead the reception team at a popular resort. You will oversee check-in/check-out, guest inquiries, and front desk operations to ensure a warm welcome and seamless stay for guests.

Responsibilities include supervising staff, maintaining records, handling guest requests, and ensuring confidentiality and high service standards to support overall guest satisfaction.

Responsibilities

• Supervise and train front desk agents to meet service standards.
• Manage guest arrivals and departures with accuracy.
• Handle guest requests and complaints promptly and professionally.
• Maintain guest records and ensure information confidentiality.
• Assist with scheduling, performance evaluations, and staff.

Job description

About the Role

Our client is seeking a proactive and customer-focused Front Desk Supervisor to lead the reception team at a popular resort in Denpasar . This role involves ensuring efficient check-in/check-out processes, managing guest inquiries, and supervising front desk staff to provide outstanding service. You will play a vital role in creating the first and last impressions for guests, contributing significantly to their overall satisfaction and experience with the resort, ensuring smooth daily operations and guest satisfaction.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to service standards and procedures.
• Manage guest arrivals and departures, ensuring accuracy and efficiency in all transactions.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Maintain guest records and ensure the security and confidentiality of guest information.
• Assist with scheduling, performance evaluations, and staff