Guest Experience Lead – Bali Hospitality

Savaya Group; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Savaya Group is seeking a Guest Experience Supervisor in Bali to supervise daily guest experience activities, ensuring guests are welcomed warmly and attended to efficiently across our venue. You will coordinate reservations, seating, VIP requests, and event-related needs to maintain high hospitality standards.

The role requires leading and coaching the guest experience team, managing guest feedback, and collaborating with Front of House, Operations, and management to continuously improve

Qualifications

• Experience in guest relations, reservations, front of house, luxury hospitality, or lifestyle venues.
• Ability to lead, support, and coach a guest experience or front-of-house team.
• Strong communication skills in English and Bahasa Indonesia.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Responsibilities

• Supervise daily guest experience activities to welcome guests warmly and ensure smooth service.
• Manage reservations, guest arrivals, seating, VIP requests, and event-related needs.
• Respond to feedback or concerns and take actions to resolve issues promptly.
• Coach and guide guest experience team members and coordinate shift activities.
• Collaborate with Front of House, Operations, and management to improve guest service.

Skills

Guest relations

Team leadership

Communication

Problem solving

Job description

Savaya Group is seeking a Guest Experience Supervisor in Bali to supervise daily guest experience activities, ensuring guests are welcomed warmly and attended to efficiently across our venue. You will coordinate reservations, seating, VIP requests, and event-related needs to maintain high hospitality standards.

The role requires leading and coaching the guest experience team, managing guest feedback, and collaborating with Front of House, Operations, and management to continuously improve