Front Desk Experience Lead - Luxury Hotel, Bali

Kempinski Hotels; Provinsi Bali; On-site; IDR 267,840,000 - 446,400,000; Full time

Job summary

Kempinski Hotels in Bali seeks an Assistant Front Office Manager to assist the Front Office Manager in leading all front desk sections, ensuring the highest standards of service in line with Kempinski Standards.

You will oversee check-in/out, guest assistance, coordinate with other departments, train staff, monitor revenue through room inventory and up-selling, and respond to guest requests to maintain impeccable guest satisfaction.

Qualifications

• Managerial experience in a luxury hotel environment.
• Strong knowledge of front desk operations and guest service standards.
• Proven leadership and people management abilities.
• Experience in coaching and developing front desk teams.
• Understanding of room inventory control and up-selling strategies.
• Ability to analyze operational reports and drive improvements.

Responsibilities

• Direct front desk operations including check-in/check-out and guest assistance while adhering to policies and Kempinski standards.
• Participate in developing, implementing and reviewing front desk policies and procedures.
• Select, train, schedule, and manage performance of front desk staff to ensure efficient operations.
• Maximize hotel revenue through inventory control, group blocks, and up-selling packages.
• Maintain high visibility during peak periods to ensure smooth operations and guest satisfaction.
• Greet VIP guests, escort to rooms, and provide ongoing support during their stay.
• Coordinate front desk activities with Executive Office, Housekeeping, Sales & Marketing, Engineering and Security.
• Identify training needs and oversee training programs for front desk teams.
• Assist in budget preparation and manpower planning within budget constraints.
• Keep informed on emergency procedures, promotions, and VIP arrivals to brief staff.

Skills

Front Office Management

Guest Service Excellence

Leadership & Coaching

Team Training & Development

Revenue Management

Operational Analysis

Tools

Opera PMS

Job description

Kempinski Hotels in Bali seeks an Assistant Front Office Manager to assist the Front Office Manager in leading all front desk sections, ensuring the highest standards of service in line with Kempinski Standards.

You will oversee check-in/out, guest assistance, coordinate with other departments, train staff, monitor revenue through room inventory and up-selling, and respond to guest requests to maintain impeccable guest satisfaction.