Guest Experience Supervisor | Savaya | Bali

amIT Global Solutions Sdn Bhd; Provinsi Bali; On-site; IDR 100,440,000 - 133,920,000; Full time

Job summary

Savaya in Bali is seeking a Guest Experience Supervisor to support daily guest operations and deliver a welcoming, professional, and seamless experience across the venue.

You will supervise daily guest experience activities, coordinate reservations and VIP requests, and coach the team to maintain high hospitality standards. English and Bahasa Indonesia fluency preferred.

Qualifications

• Experience in guest relations or front of house in luxury or lifestyle venues.
• Ability to lead, coach and develop a team.
• Strong communication in English and Bahasa Indonesia.

Responsibilities

• Lead and support guest experience operations in a fast-paced hospitality environment.
• Supervise daily guest experience activities to ensure a warm welcome and smooth service.
• Coordinate reservations, seating, VIP visits, and special requests.
• Respond to guest feedback and service recovery professionally.
• Coach team members to deliver consistent service standards.
• Collaborate with Front of House, Operations, Reservations, Events, and management.

Skills

Guest experience

Team leadership

Customer service

Job description

Do you enjoy creating memorable guest experiences, supporting a team, and making sure every detail of service runs smoothly Savaya is looking for a Guest Experience Supervisor to support daily guest operations and help deliver a welcoming, professional, and seamless experience across our venue in Bali.

What You'll Experience

• Lead and support guest experience operations in a fast-paced hospitality environment
• Work closely with Front of House, Operations, Reservations, Events, and management teams
• Welcome guests and help ensure a smooth experience from arrival through departure
• Support the coordination of reservations, seating, guest requests, and special occasions
• Handle guest feedback, concerns, and service recovery in a professional manner
• Coach and support team members in delivering consistent service standards
• Develop your leadership and hospitality operations skills within a recognised lifestyle venue

What You'll Be Doing

You will supervise daily guest experience activities, helping ensure guests are welcomed warmly, attended to efficiently, and supported throughout their visit. You will monitor the guest journey across the venue and work with relevant teams to maintain smooth service flow, accurate information, and high hospitality standards.

You will assist with managing reservations, guest arrivals, seating arrangements, special requests, VIP visits, and event-related guest requirements. You will also respond to feedback and concerns, taking appropriate action to resolve issues and ensure a positive outcome for each guest.

You will guide and support guest experience team members, coordinate shift activities, and help maintain consistent procedures and service standards. You will communicate closely with Front of House, Operations, and management teams to share guest information, follow up on requests, and identify opportunities to improve the overall guest experience.

Could This Be You

• Have you worked as a Guest Experience Supervisor, Guest Relations Supervisor, Host, Front Office Supervisor, or in a similar hospitality role
• Do you have experience in guest relations, reservations, front of house, luxury hospitality, or lifestyle venues
• Are you confident leading, supporting, and coaching a guest experience or front of house team
• Can you communicate warmly and professionally with guests, colleagues, and management
• Are you comfortable handling guest feedback, service recovery, and unexpected situations
• Are you organised when managing reservations, guest requests, VIP arrangements, and daily priorities
• Can you remain calm, attentive, and solutions-focused during busy service periods
• Are you flexible to work shifts, evenings, weekends, and public holidays
• Can you communicate confidently in both English and Bahasa Indonesia

If these questions sound like the kind of work you want to take on next, we would like to hear from you.