Guest Experience Supervisor | Savaya | Bali

Savaya Group; Kuta; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

Savaya Group in Bali invites an experienced Guest Experience Supervisor to lead daily guest interactions, supervise front-of-house operations, and ensure guests enjoy a seamless, welcoming visit from arrival through departure, in a vibrant lifestyle venue.

You will coordinate reservations, seating, VIP requests, and event-related guest needs, while coaching the team to uphold luxury service standards and consistent procedures across all shifts.

Qualifications

• Experience in guest relations, reservations, front of house, luxury hospitality, or lifestyle venues.
• Ability to lead, support, and coach a guest experience or front of house team.
• Strong communication with guests, colleagues and management.
• Comfort handling guest feedback and service recovery.
• Organized in managing reservations, VIP arrangements, and daily priorities.
• Calm, attentive, and solutions-focused during busy service periods.
• Willing to work shifts, evenings, weekends, and public holidays.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Supervise daily guest experience activities to welcome guests warmly and ensure smooth service.
• Monitor the guest journey and coordinate with Front of House, Operations, Reservations and events.
• Assist with managing reservations, arrivals, seating, VIP visits, and special requests.
• Respond to guest feedback and resolve issues to ensure positive outcomes.
• Coach and support team members to deliver consistent service standards.
• Communicate guest information to relevant teams and identify improvement opportunities.

Skills

Guest relations

Team leadership

Communication skills

Bilingual English/Indonesian

Job description

Do you enjoy creating memorable guest experiences, supporting a team, and making sure every detail of service runs smoothly? Savaya is looking for a Guest Experience Supervisor to support daily guest operations and help deliver a welcoming, professional, and seamless experience across our venue in Bali.

What You’ll Experience

This role gives you the opportunity to:

• Lead and support guest experience operations in a fast-paced hospitality environment

• Work closely with Front of House, Operations, Reservations, Events, and management teams

• Welcome guests and help ensure a smooth experience from arrival through departure

• Support the coordination of reservations, seating, guest requests, and special occasions

• Handle guest feedback, concerns, and service recovery in a professional manner

• Coach and support team members in delivering consistent service standards

• Develop your leadership and hospitality operations skills within a recognised lifestyle venue

What You’ll Be Doing

You will supervise daily guest experience activities, helping ensure guests are welcomed warmly, attended to efficiently, and supported throughout their visit. You will monitor the guest journey across the venue and work with relevant teams to maintain smooth service flow, accurate information, and high hospitality standards.

You will assist with managing reservations, guest arrivals, seating arrangements, special requests, VIP visits, and event-related guest requirements. You will also respond to feedback and concerns, taking appropriate action to resolve issues and ensure a positive outcome for each guest.

You will guide and support guest experience team members, coordinate shift activities, and help maintain consistent procedures and service standards. You will communicate closely with Front of House, Operations, and management teams to share guest information, follow up on requests, and identify opportunities to improve the overall guest experience.

Could This Be You?

• Have you worked as a Guest Experience Supervisor, Guest Relations Supervisor, Host, Front Office Supervisor, or in a similar hospitality role?

• Do you have experience in guest relations, reservations, front of house, luxury hospitality, or lifestyle venues?

• Are you confident leading, supporting, and coaching a guest experience or front of house team?

• Can you communicate warmly and professionally with guests, colleagues, and management?

• Are you comfortable handling guest feedback, service recovery, and unexpected situations?

• Are you organised when managing reservations, guest requests, VIP arrangements, and daily priorities?

• Can you remain calm, attentive, and solutions-focused during busy service periods?

• Are you flexible to work shifts, evenings, weekends, and public holidays?

• Can you communicate confidently in both English and Bahasa Indonesia?