Guest Experience Supervisor | Savaya | Bali

Savaya Group; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Savaya Group is seeking a Guest Experience Supervisor in Bali to supervise daily guest experience activities, ensuring guests are welcomed warmly and attended to efficiently across our venue. You will coordinate reservations, seating, VIP requests, and event-related needs to maintain high hospitality standards.

The role requires leading and coaching the guest experience team, managing guest feedback, and collaborating with Front of House, Operations, and management to continuously improve

Qualifications

• Experience in guest relations, reservations, front of house, luxury hospitality, or lifestyle venues.
• Ability to lead, support, and coach a guest experience or front-of-house team.
• Strong communication skills in English and Bahasa Indonesia.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Responsibilities

• Supervise daily guest experience activities to welcome guests warmly and ensure smooth service.
• Manage reservations, guest arrivals, seating, VIP requests, and event-related needs.
• Respond to feedback or concerns and take actions to resolve issues promptly.
• Coach and guide guest experience team members and coordinate shift activities.
• Collaborate with Front of House, Operations, and management to improve guest service.

Skills

Guest relations

Team leadership

Communication

Problem solving

Job description

Do you enjoy creating memorable guest experiences, supporting a team, and making sure every detail of service runs smoothly? Savaya is looking for a Guest Experience Supervisor to support daily guest operations and help deliver a welcoming, professional, and seamless experience across our venue in Bali.

What You’ll Experience

This role gives you the opportunity to:

• Lead and support guest experience operations in a fast-paced hospitality environment
• Work closely with Front of House, Operations, Reservations, Events, and management teams
• Welcome guests and help ensure a smooth experience from arrival through departure
• Support the coordination of reservations, seating, guest requests, and special occasions
• Handle guest feedback, concerns, and service recovery in a professional manner
• Coach and support team members in delivering consistent service standards
• Develop your leadership and hospitality operations skills within a recognised lifestyle venue

What You’ll Be Doing

You will supervise daily guest experience activities, helping ensure guests are welcomed warmly, attended to efficiently, and supported throughout their visit. You will monitor the guest journey across the venue and work with relevant teams to maintain smooth service flow, accurate information, and high hospitality standards.

You will assist with managing reservations, guest arrivals, seating arrangements, special requests, VIP visits, and event-related guest requirements. You will also respond to feedback and concerns, taking appropriate action to resolve issues and ensure a positive outcome for each guest.

You will guide and support guest experience team members, coordinate shift activities, and help maintain consistent procedures and service standards. You will communicate closely with Front of House, Operations, and management teams to share guest information, follow up on requests, and identify opportunities to improve the overall guest experience.

Could This Be You?

• Have you worked as a Guest Experience Supervisor, Guest Relations Supervisor, Host, Front Office Supervisor, or in a similar hospitality role?
• Do you have experience in guest relations, reservations, front of house, luxury hospitality, or lifestyle venues?
• Are you confident leading, supporting, and coaching a guest experience or front of house team?
• Can you communicate warmly and professionally with guests, colleagues, and management?
• Are you comfortable handling guest feedback, service recovery, and unexpected situations?
• Are you organised when managing reservations, guest requests, VIP arrangements, and daily priorities?
• Can you remain calm, attentive, and solutions-focused during busy service periods?
• Are you flexible to work shifts, evenings, weekends, and public holidays?
• Can you communicate confidently in both English and Bahasa Indonesia?

If these questions sound like the kind of work you want to take on next, we would like to hear from you.