Guest Experience Lead — Front Office

Balinest Villa Management; Kuta Utara; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

Balinest Villa Management in Bali is seeking a Front Office Supervisor to oversee daily Front Office operations and lead the team to deliver exceptional guest service. You will coordinate with Housekeeping, Reservations, and Maintenance to meet guest needs and maintain accurate villa status.

Responsibilities include handling complaints, training staff, and ensuring SOPs are followed, with a focus on high hospitality standards and professional presentation.

Qualifications

• Minimum 2–3 years of Front Office or hospitality experience.
• Previous supervisory experience preferred.
• Strong leadership and communication skills.
• Good command of English, both written and spoken.
• Proficient with hotel/villa management systems.

Responsibilities

• Supervise smooth daily Front Office operations.
• Lead and brief Front Office team daily.
• Ensure check-in/check-out per SOPs.
• Deliver excellent guest service; handle requests/complaints.
• Coordinate with Housekeeping, Reservations, Maintenance.
• Monitor villa status and keep records updated.
• Address guest complaints and follow up.
• Produce daily Front Office reports for management.
• Ensure clear shift handovers and team communication.
• Train and motivate Front Office staff.
• Support Manager to maintain guest satisfaction.
• Maintain clean, professional Front Office area.
• Follow Front Office procedures and SOPs.
• Bali-based candidates preferred.

Skills

Front Office

Leadership

Guest Service

English proficiency

Communication

Problem-solving

Tools

Hotel/Villa management systems

Job description

Balinest Villa Management in Bali is seeking a Front Office Supervisor to oversee daily Front Office operations and lead the team to deliver exceptional guest service. You will coordinate with Housekeeping, Reservations, and Maintenance to meet guest needs and maintain accurate villa status.

Responsibilities include handling complaints, training staff, and ensuring SOPs are followed, with a focus on high hospitality standards and professional presentation.