Global Tour Operations Manager

PT Fiwi Lestari Internasional (Avia Tour); Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT Fiwi Lestari Internasional (Avia Tour) seeks a skilled Tour Manager to plan, coordinate, and oversee domestic and international tour programs. You will ensure tours are well-organized, cost-effective, and delivered to customer expectations while working with internal teams and suppliers.

The role involves developing itineraries, managing bookings, and supervising Tour Leaders to ensure superb travel experiences.

Qualifications

• Bachelor's degree in Tourism, Hospitality Management, or related field preferred.
• Strong leadership and coordination skills.
• Excellent negotiation and supplier management abilities.

Responsibilities

• Plan, develop and manage domestic and international tour programs, itineraries, schedules and travel arrangements.
• Oversee end-to-end tour operations, coordinating all arrangements.
• Coordinate with airlines, hotels, transport providers, tour operators and local agents to ensure service quality.
• Prepare tour quotations, budgets and pricing structures for competitiveness and profitability.
• Develop and maintain relationships with suppliers for favorable rates and cooperation.
• Ensure travel arrangements are organized, including flights, accommodation, and meals.
• Monitor tour execution and address operational issues and changes.
• Coordinate with Sales to meet customer requirements and special requests.
• Supervise Tour Leaders, Guides and operations teams for smooth execution.
• Ensure compliance with travel regulations, visas and policies.
• Evaluate tour performance and supplier costs for improvements.
• Assist in developing new tour products based on market trends.
• Prepare operational reports and tour evaluations for management.

Skills

Leadership

Negotiation

Communication

Problem-solving

Attention to detail

Education

Bachelor's degree in Tourism or Hospitality

Tools

Microsoft Office

Job description

PT Fiwi Lestari Internasional (Avia Tour) seeks a skilled Tour Manager to plan, coordinate, and oversee domestic and international tour programs. You will ensure tours are well-organized, cost-effective, and delivered to customer expectations while working with internal teams and suppliers.

The role involves developing itineraries, managing bookings, and supervising Tour Leaders to ensure superb travel experiences.