Tour Manager

PT Fiwi Lestari Internasional (Avia Tour); Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT Fiwi Lestari Internasional (Avia Tour) seeks a skilled Tour Manager to plan, coordinate, and oversee domestic and international tour programs. You will ensure tours are well-organized, cost-effective, and delivered to customer expectations while working with internal teams and suppliers.

The role involves developing itineraries, managing bookings, and supervising Tour Leaders to ensure superb travel experiences.

Qualifications

• Bachelor's degree in Tourism, Hospitality Management, or related field preferred.
• Strong leadership and coordination skills.
• Excellent negotiation and supplier management abilities.

Responsibilities

• Plan, develop and manage domestic and international tour programs, itineraries, schedules and travel arrangements.
• Oversee end-to-end tour operations, coordinating all arrangements.
• Coordinate with airlines, hotels, transport providers, tour operators and local agents to ensure service quality.
• Prepare tour quotations, budgets and pricing structures for competitiveness and profitability.
• Develop and maintain relationships with suppliers for favorable rates and cooperation.
• Ensure travel arrangements are organized, including flights, accommodation, and meals.
• Monitor tour execution and address operational issues and changes.
• Coordinate with Sales to meet customer requirements and special requests.
• Supervise Tour Leaders, Guides and operations teams for smooth execution.
• Ensure compliance with travel regulations, visas and policies.
• Evaluate tour performance and supplier costs for improvements.
• Assist in developing new tour products based on market trends.
• Prepare operational reports and tour evaluations for management.

Skills

Leadership

Negotiation

Communication

Problem-solving

Attention to detail

Education

Bachelor's degree in Tourism or Hospitality

Tools

Microsoft Office

Job description

As a Tour Manager, you will be responsible for planning, coordinating, and overseeing the overall execution of domestic and international tour programs. You will ensure that every tour is well-organized, cost-effective, and delivered according to customer expectations and company standards. Working closely with internal teams, suppliers, and business partners, you will manage tour arrangements, develop travel itineraries, monitor operational performance, and ensure a seamless travel experience for customers.

Key Responsibilities

Plan, develop, and manage domestic and international tour programs, including itineraries, schedules, and travel arrangements.

Oversee the end-to-end tour operations process, ensuring all arrangements are properly coordinated and executed.

Coordinate with airlines, hotels, transportation providers, tour operators, local agents, and other travel suppliers to ensure service quality and operational efficiency.

Prepare tour quotations, cost calculations, budgets, and pricing structures to ensure competitiveness and profitability.

Develop and maintain strong relationships with suppliers and business partners to secure favorable rates, services, and cooperation.

Ensure all travel arrangements, including flights, accommodation, transportation, meals, sightseeing, and other tour activities, are properly organized.

Monitor tour execution and proactively handle operational issues, changes, complaints, and unexpected situations.

Coordinate with Sales and other relevant departments to ensure customer requirements and special requests are properly accommodated.

Supervise and support Tour Leaders, Tour Guides, and operational teams to ensure smooth tour execution.

Ensure compliance with travel regulations, visa requirements, destination policies, and applicable operational procedures.

Evaluate tour performance, customer feedback, supplier performance, and operational costs to identify areas for improvement.

Assist in developing new tour products and improving existing packages based on market trends and customer preferences.

Prepare operational reports, tour evaluations, and other relevant documentation for management review.

Ensure customer satisfaction by maintaining service standards and resolving customer concerns effectively.

Requirements

Bachelor's degree in Tourism, Hospitality Management, or a related field is preferred.

Minimum 3-5 years of experience in tour operations, tour management, or a similar role within the travel industry.

Strong knowledge of domestic and international travel destinations, particularly Europe and/or Asia.

In-depth understanding of tour planning, itinerary development, travel arrangements, and tour operational procedures.

Good knowledge of airline reservations, hotel bookings, transportation arrangements, visa requirements, and travel regulations.

Strong negotiation and supplier management skills, with the ability to maintain effective business relationships.

Good understanding of tour costing, budgeting, pricing, and profitability analysis.

Excellent leadership, communication, coordination, and problem-solving skills.

Ability to manage multiple tour programs simultaneously and work under tight deadlines.

Customer-oriented mindset with strong attention to detail and commitment to service excellence.

Proficient in Microsoft Office (Word, Excel, and PowerPoint).

Willing to work flexible hours, including weekends and public holidays when required.

Fluency in Mandarin (spoken and written) will be an advantage.

Outbound, Inbound & Domestic Tour

International & Domestic Ticketing

Meeting, Incentive, Convention & Exhibition (MICE)

Customized & Corporate Travel Solutions

Outbound, Inbound & Domestic Tour

International & Domestic Ticketing

Meeting, Incentive, Convention & Exhibition (MICE)

Customized & Corporate Travel Solutions