Global Customer Support & Account Manager

The Boeing Company

Jakarta Pusat

On-site

IDR 900,000,000 - 1,500,000,000

Full time

5 days ago

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Benefits offered by this job

On-site role

Global company

Job summary

The Boeing Company in Jakarta is seeking a Customer Support Specialist (Customer Support Management) to strengthen customer relationships and ensure world-class service in a fast-paced aerospace environment. You will coordinate with internal teams, prepare presentations for executive leadership, analyze delivery issues, and drive solutions to keep customer material and orders on track.

This 100% onsite role requires strong communication, cross-functional collaboration, and willingness to travel

Qualifications

Minimum 3+ years of experience in supply chain processes.
Experience developing and delivering presentations to senior leadership.
Strong communication and problem-solving skills.
Ability to collaborate cross-functionally across organizations.
Willingness to travel domestically and internationally.

Responsibilities

Build and manage strong customer relationships and understand their culture and business strategies.
Interact with customers and internal partners via meetings, calls, emails and other media.
Own customer account health and deliver world-class support.
Identify customer needs and coordinate with internal teams for potential solutions.
Prepare and deliver presentations to customers and internal groups.
Advise on status changes and follow up on account issues.
Utilize Boeing systems to track orders, deliveries and returns.
Monitor performance metrics and share insights with customers and teams.