Strategic Service Account Manager - Jakarta

Sidel; Jakarta Timur; On-site; IDR 223,200,000 - 334,800,000; Full time

Job summary

Sidel is seeking a Service Account Manager based in Jakarta, Indonesia. This role is vital for maintaining customer relationships and ensuring exceptional satisfaction. You will focus on achieving service revenue targets and collaborating across functions.

The ideal candidate should have a Bachelor’s degree and a strong commercial background. Extensive travel is expected for effective relationship management, along with strong communication and negotiation skills.

Qualifications

• Strong commercial background with measurable success in customer development and service sales.
• Experience working with Sidel equipment or similar capital goods.
• Ability to manage multiple accounts and priorities effectively.

Responsibilities

• Act as the dedicated point of contact for customers.
• Build and sustain strong, trust-based relationships with clients.
• Identify customer needs and tailor service solutions.
• Collaborate with internal teams to ensure service delivery.
• Drive service sales growth and generate new opportunities.

Skills

Customer relationship management

Strong communication skills

Negotiation skills

Account management

Commercial awareness

Adaptability

Education

Bachelor’s degree in business or engineering

Master’s degree preferred

Job description

Sidel is seeking a Service Account Manager based in Jakarta, Indonesia. This role is vital for maintaining customer relationships and ensuring exceptional satisfaction. You will focus on achieving service revenue targets and collaborating across functions.

The ideal candidate should have a Bachelor’s degree and a strong commercial background. Extensive travel is expected for effective relationship management, along with strong communication and negotiation skills.