Customer Support Specialist (Customer Support Management)

The Boeing Company; Jakarta Pusat; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Benefits offered by this job

On-site role

Global company

Job summary

The Boeing Company in Jakarta is seeking a Customer Support Specialist (Customer Support Management) to strengthen customer relationships and ensure world-class service in a fast-paced aerospace environment. You will coordinate with internal teams, prepare presentations for executive leadership, analyze delivery issues, and drive solutions to keep customer material and orders on track.

This 100% onsite role requires strong communication, cross-functional collaboration, and willingness to travel

Qualifications

• Minimum 3+ years of experience in supply chain processes.
• Experience developing and delivering presentations to senior leadership.
• Strong communication and problem-solving skills.
• Ability to collaborate cross-functionally across organizations.
• Willingness to travel domestically and internationally.

Responsibilities

• Build and manage strong customer relationships and understand their culture and business strategies.
• Interact with customers and internal partners via meetings, calls, emails and other media.
• Own customer account health and deliver world-class support.
• Identify customer needs and coordinate with internal teams for potential solutions.
• Prepare and deliver presentations to customers and internal groups.
• Advise on status changes and follow up on account issues.
• Utilize Boeing systems to track orders, deliveries and returns.
• Monitor performance metrics and share insights with customers and teams.

Skills

Supply chain experience

Executive presentation

Communication skills

Cross-functional collaboration

Travel willingness

Tools

SAP

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a Customer Support Specialist (Customer Support Management) to join our team in Indonesia, Jakarta.

Position Responsibilities:

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners.
• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills / Experience):

• 3+years of experience with supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability to work and collaborate cross functionally across multiple organizations
• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

• Experience in the Aerospace industry
• SAP knowledge
• Engineering / Technical experience
• Account management, customer support experience

Additional Information:

• This position is expected to 100% onsite. Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.
• This is an international local hire employee position. Base pay and benefits are determined in line with local labor market practices.

Applications for this position will be accepted until Oct. 28, 2026

Export Control Details:

Non - US based job

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Indonesia)

Equal Opportunity Employer:

We are an equal opportunity employer.

We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies.

We are proud members of the Valuable 500 and welcome applications from candidates with disabilities.

Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.