Global Customer Support Manager | Lead 24x7 Tech Support

Flintex Consulting Pte Ltd; Jakarta Pusat; On-site; IDR 223,200,000 - 345,960,000; Full time

Job summary

Flintex Consulting Pte Ltd in Jakarta seeks a Customer Support Manager to lead a team of engineers across 24x7 operations. You will mentor staff, ensure SLAs are met, and troubleshoot critical issues for global customers.

The role requires strong English communication, deep technical knowledge, and willingness to travel. You will coordinate with the Global Support Head to drive client satisfaction and product quality.

Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field.
• Excellent knowledge of Java and .NET technologies.
• Strong understanding of Windows and Linux environments.
• Experience with Tomcat, IIS, HTML/CSS/JS, and SQL.
• Prior leadership of at least 5 members on 24x7 support shifts.

Responsibilities

• Lead and mentor a team of support engineers to deliver high-quality, timely support.
• Ensure SLA compliance and maintain strong client relationships across time zones.
• Provide hands-on troubleshooting and root-cause analysis for complex issues.
• Communicate effectively with clients and internal teams; generate clear reports.
• Proactively identify risks and drive improvements in support processes.
• Travel to customer sites globally as needed to support products.

Skills

Java

.NET

Windows

Linux

Tomcat

IIS

Education

Bachelors in CS/SE

Tools

CTI

IVR

PBX

AWS Connect

Job description

Flintex Consulting Pte Ltd in Jakarta seeks a Customer Support Manager to lead a team of engineers across 24x7 operations. You will mentor staff, ensure SLAs are met, and troubleshoot critical issues for global customers.

The role requires strong English communication, deep technical knowledge, and willingness to travel. You will coordinate with the Global Support Head to drive client satisfaction and product quality.