Strategic Customer Support Lead (Supply Chain)

Boeing; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT Boeing Indonesia is seeking a Customer Support Specialist (Customer Support Management) to build and maintain strong customer relationships, understand client culture and business strategies, and coordinate with internal teams.

You will interact with customers via face-to-face, virtual meetings, phone, and email; present to executives; and ensure account health by guiding order status, deliveries and issue resolution across Boeing systems.

Qualifications

• 3+ years of experience with supply chain process.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem-solving skills.
• Ability to work and collaborate cross functionally across multiple organizations.
• Ability for minimal travel domestically and internationally.

Responsibilities

• Build and maintain customer relationships and understand customer culture.
• Interact with customers and internal partners via meetings, calls, emails.
• Oversee customer account health and provide world-class support.
• Identify customer needs and coordinate solutions with internal teams.
• Prepare and deliver customer presentations.
• Advise on order status and follow up on account issues.
• Use Boeing systems in a fast-paced environment.
• Respond to inquiries about Boeing products, services, and processes.
• Enter and track customer orders, deliveries, and returns.
• Coordinate data analysis on orders and deliveries.
• Share KPIs with customers and internal partners.
• Interface with customers and Boeing resources.

Skills

Supply chain experience

Executive presentations

Communication

Cross-functional collaboration

Travel availability

Education

Engineering / Technical background

Tools

SAP

Boeing internal systems

Job description

PT Boeing Indonesia is seeking a Customer Support Specialist (Customer Support Management) to build and maintain strong customer relationships, understand client culture and business strategies, and coordinate with internal teams.

You will interact with customers via face-to-face, virtual meetings, phone, and email; present to executives; and ensure account health by guiding order status, deliveries and issue resolution across Boeing systems.