Global Agent Support Specialist - 24/7 Shifts (Onsite)

Medium; Jakarta Pusat; On-site; IDR 525,210,084 - 787,815,126; Full time

Job summary

Medium is seeking an Agent Support Specialist in Jakarta to assist global agents with Land or Air bookings. This role demands fluent English and a focus on high-quality customer service standards across various communication channels.

Responsibilities include resolving inquiries, supporting suppliers, and maintaining professionalism in a 24/7 work environment. Candidates must hold a Bachelor’s degree and should be ready to adapt to a shifting schedule, including public holidays.

Qualifications

• Minimum 1 year of experience in Customer Service.
• Fresh graduates with advanced English skills welcome.
• Willing to work in a 24/7 shifting schedule.

Responsibilities

• Resolve agent inquiries related to bookings via chat, phone, or email.
• Provide support to suppliers through phone and email.
• Manage inquiries professionally and in a timely manner.

Skills

Fluent in English

Customer Service

Strong communication skills

Education

Bachelor’s degree in any major

Job description

Medium is seeking an Agent Support Specialist in Jakarta to assist global agents with Land or Air bookings. This role demands fluent English and a focus on high-quality customer service standards across various communication channels.

Responsibilities include resolving inquiries, supporting suppliers, and maintaining professionalism in a 24/7 work environment. Candidates must hold a Bachelor’s degree and should be ready to adapt to a shifting schedule, including public holidays.