Strategic Service Account Growth Manager

Sidel; Daerah Khusus Ibukota Jakarta; On-site; IDR 250,000,000 - 350,000,000; Full time

Job summary

Sidel is seeking a Service Account Manager in Jakarta, Indonesia, to maintain and grow customer relationships, focusing on exceptional service and achieving revenue targets. Candidates should possess a Bachelor's degree in business or engineering, with a strong background in customer development.

The role requires extensive travel, collaborative skills, and a customer-centric mindset to address evolving needs and drive business growth.

Qualifications

• Bachelor’s degree in business or engineering required; master's preferred for senior candidates.
• Strong commercial background with success in service sales.
• Extensive travel is necessary, over 50% of working time.

Responsibilities

• Serve as the main contact for customers, ensuring high responsiveness.
• Build trust-based relationships with clients to promote loyalty.
• Identify customer needs and tailor service solutions.
• Collaborate with internal teams for quality service delivery.
• Monitor account performance and ensure contractual compliance.
• Drive service sales growth by generating new opportunities.
• Lead account reviews and provide value-driven insights.

Skills

Customer development

Service sales

Communication

Negotiation

Education

Bachelor’s degree in business, engineering, or a related field

Master’s degree preferred

Tools

Sidel equipment

Job description

Sidel is seeking a Service Account Manager in Jakarta, Indonesia, to maintain and grow customer relationships, focusing on exceptional service and achieving revenue targets. Candidates should possess a Bachelor's degree in business or engineering, with a strong background in customer development.

The role requires extensive travel, collaborative skills, and a customer-centric mindset to address evolving needs and drive business growth.