Customer Support Specialist (Customer Support Management)

Boeing; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT Boeing Indonesia is seeking a Customer Support Specialist (Customer Support Management) to build and maintain strong customer relationships, understand client culture and business strategies, and coordinate with internal teams.

You will interact with customers via face-to-face, virtual meetings, phone, and email; present to executives; and ensure account health by guiding order status, deliveries and issue resolution across Boeing systems.

Qualifications

• 3+ years of experience with supply chain process.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem-solving skills.
• Ability to work and collaborate cross functionally across multiple organizations.
• Ability for minimal travel domestically and internationally.

Responsibilities

• Build and maintain customer relationships and understand customer culture.
• Interact with customers and internal partners via meetings, calls, emails.
• Oversee customer account health and provide world-class support.
• Identify customer needs and coordinate solutions with internal teams.
• Prepare and deliver customer presentations.
• Advise on order status and follow up on account issues.
• Use Boeing systems in a fast-paced environment.
• Respond to inquiries about Boeing products, services, and processes.
• Enter and track customer orders, deliveries, and returns.
• Coordinate data analysis on orders and deliveries.
• Share KPIs with customers and internal partners.
• Interface with customers and Boeing resources.

Skills

Supply chain experience

Executive presentations

Communication

Cross-functional collaboration

Travel availability

Education

Engineering / Technical background

Tools

SAP

Boeing internal systems

Job description

Customer Support Specialist (Customer Support Management)

Company: PT Boeing Indonesia

Location: Jakarta, Indonesia

Position Responsibilities

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world class customer support.
• Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast-paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners.
• Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills / Experience)

• 3+ years of experience with supply chain process
• Experience developing presentations for and presenting to executive leadership
• Strong communication and problem-solving skills
• Ability to work and collaborate cross functionally across multiple organizations
• Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills / Experience)

• Experience in the Aerospace industry
• SAP knowledge
• Engineering / Technical experience
• Account management, customer support experience

Additional Information

This position is expected to be 100% onsite.

Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.

This is an international local hire employee position.

Base pay and benefits are determined in line with local labor market practices.

Language Requirements: Not Applicable

Education: Not Applicable

Relocation: Relocation assistance is not a negotiable benefit for this position.

Security Clearance: This position does not require a Security Clearance.

Visa Sponsorship: Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

Shift: Shift Worker (Singapore)

This site is for current Boeing Subsidiary Employees. If you are not a current Boeing Subsidiary Employee, you should not apply at this site.

Boeing is committed to protecting, connecting and exploring our world and beyond, safely and sustainably. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment that’s welcoming, respectful and inclusive of every teammate, with great opportunity for professional growth. Find your future with us.