Front Office Supervisor

Dijiwa Sanctuaries; Indonesia; Hybrid; IDR 133,920,000 - 279,000,000; Full time

Job summary

Dijiwa Sanctuaries invites an experienced Front Office Supervisor to lead the guest services team at The Wana Desa Tanah Lot. You will oversee daily front desk operations, mentor ambassadors, and ensure seamless arrivals that reflect Indonesian hospitality.

In this role you will manage reservations, resolve guest concerns with grace, and coordinate with departments to uphold exceptionally high service standards. This is a hands-on leadership position in a luxury boutique setting.

Qualifications

• High school diploma or equivalent required; hospitality-related diploma or degree preferred.
• Strong English language proficiency required; Bahasa Indonesia skills desirable; prior front office experience preferred.

Responsibilities

• Oversee daily front office operations and guest interactions.
• Mentor and lead a team of guest service ambassadors to maintain service excellence.
• Manage reservations and guest concerns with grace and efficiency.
• Coordinate with other departments to ensure seamless guest experiences.
• Uphold the brand’s standards and drive guest satisfaction scores.

Skills

Leadership

Interpersonal skills

Problem solving

PMS proficiency

Hospitality standards

Attention to detail

Work under pressure

Customer service

Cultural sensitivity

Education

High school diploma

Hospitality diploma/degree

Tools

PMS

Job description

Welcome to Dijiwa Sanctuaries, where we create sacred spaces for the soul and deliver luxury hospitality that celebrates the warmth of Indonesian culture. As Front Office Supervisor at The Wana Desa Tanah Lot, you will be the heartbeat of our guest experience, leading a team that transforms every arrival into a memorable journey.

In this pivotal role, you will oversee the daily operations of our front office, ensuring that every guest interaction reflects the genuine warmth and exceptional service that defines the Dijiwa brand. You will mentor and inspire a team of guest service ambassadors, fostering a culture of excellence where attention to detail and personalized service become second nature.

Your leadership will directly impact our guest satisfaction scores and operational efficiency. You will be responsible for maintaining the highest standards of guest service, managing reservations, handling guest concerns with grace and efficiency, and ensuring seamless coordination between departments. Success in this role means creating those unforgettable moments that turn first-time guests into lifelong advocates for Dijiwa Sanctuaries.

At Dijiwa, we believe that our people are our greatest asset. As Front Office Supervisor, you will play a crucial role in nurturing talent, driving team performance, and contributing to our mission of providing sanctuary for every guest who walks through our doors. Your ability to balance operational excellence with authentic human connection will be the cornerstone of your success.

Join us at The Wana Desa Tanah Lot, where ancient traditions meet contemporary luxury, and be part of a team that truly makes a difference in the lives of our guests.

Qualifications

High school diploma or equivalent required; hospitality-related diploma or degree preferred. Previous experience in front office operations required, with demonstrated progression in hospitality roles. Strong English language proficiency required; additional Bahasa Indonesia skills are highly desirable. Must possess excellent verbal and written communication skills.

Required Skills

• Strong leadership and team management abilities
• Exceptional interpersonal and communication skills
• Problem-solving and conflict resolution expertise
• Proficiency in property management systems (PMS)
• Knowledge of hospitality industry standards and procedures
• Attention to detail and organizational skills
• Ability to work under pressure in a fast-paced environment
• Customer service orientation with a warm
• genuine approach

Nice to Have

• Previous supervisory experience in luxury boutique hospitality
• Familiarity with Indonesian language and cultural nuances
• Knowledge of revenue management basics
• Experience with VIP guest handling
• Training and development skills