Luxury Front Office Lead | Guest Experience Champion

Dijiwa Sanctuaries; Indonesia; Hybrid; IDR 133,920,000 - 279,000,000; Full time

Job summary

Dijiwa Sanctuaries invites an experienced Front Office Supervisor to lead the guest services team at The Wana Desa Tanah Lot. You will oversee daily front desk operations, mentor ambassadors, and ensure seamless arrivals that reflect Indonesian hospitality.

In this role you will manage reservations, resolve guest concerns with grace, and coordinate with departments to uphold exceptionally high service standards. This is a hands-on leadership position in a luxury boutique setting.

Qualifications

• High school diploma or equivalent required; hospitality-related diploma or degree preferred.
• Strong English language proficiency required; Bahasa Indonesia skills desirable; prior front office experience preferred.

Responsibilities

• Oversee daily front office operations and guest interactions.
• Mentor and lead a team of guest service ambassadors to maintain service excellence.
• Manage reservations and guest concerns with grace and efficiency.
• Coordinate with other departments to ensure seamless guest experiences.
• Uphold the brand’s standards and drive guest satisfaction scores.

Skills

Leadership

Interpersonal skills

Problem solving

PMS proficiency

Hospitality standards

Attention to detail

Work under pressure

Customer service

Cultural sensitivity

Education

High school diploma

Hospitality diploma/degree

Tools

PMS

Job description

Dijiwa Sanctuaries invites an experienced Front Office Supervisor to lead the guest services team at The Wana Desa Tanah Lot. You will oversee daily front desk operations, mentor ambassadors, and ensure seamless arrivals that reflect Indonesian hospitality.

In this role you will manage reservations, resolve guest concerns with grace, and coordinate with departments to uphold exceptionally high service standards. This is a hands-on leadership position in a luxury boutique setting.