Reception/FO Cashier

Dijiwa Sanctuaries; Provinsi Bali; Hybrid; IDR 60,000,000 - 90,000,000; Full time

Job summary

Dijiwa Sanctuaries in Bali is seeking a Reception/FO Cashier for the Wana Desa Tanah Lot property. You will greet guests, manage check-ins/outs, and handle all front desk cash and POS transactions with accuracy to ensure a seamless experience.

As the first and last point of contact, you will offer local tips, coordinate with housekeeping and restaurant teams, and maintain precise records. Strong English and Indonesian, plus weekend/holiday availability, are required for this role.

Qualifications

• Minimum high school diploma or equivalent.
• Fluent English and Indonesian preferred.
• Availability for weekend and holiday shifts.

Responsibilities

• Handle guest registrations and check-ins/check-outs.
• Process reservations and billing with accuracy.
• Assist guests with local recommendations and information.
• Maintain cash reconciliation and POS transactions accurately.
• Coordinate with housekeeping and restaurant teams to meet guest needs.

Skills

English & Indonesian

Cash handling

Guest service

Multi-tasking

Microsoft Office

Teamwork

Education

High school diploma

Tools

Opera / Cloudbeds PMS

Job description

At Dijiwa Sanctuaries, we believe that every guest's journey begins with a warm welcome and a memorable first impression. As a Reception/FO Cashier at our beautiful Wana Desa Tanah Lot property, you will be the friendly face that greets our guests upon arrival, setting the tone for their entire stay with us. This role is essential to our guest experience, as you will be responsible for creating seamless check-in and check-out processes while ensuring all financial transactions are handled with precision and care.

In this role, you will manage guest registrations, process reservations, and handle all front desk operations with the warmth and professionalism that defines Dijiwa Sanctuaries. You will serve as the primary point of contact for guest inquiries, providing local recommendations and assistance to enhance their experience in Bali. Your attention to detail will be crucial in maintaining accurate records, managing daily cash reconciliation, and ensuring all POS transactions are processed correctly.

What success looks like in this role: You will master our property management system to efficiently handle check-ins and check-outs, consistently receive positive feedback from guests about their first impression, maintain flawless cash handling procedures, and collaborate seamlessly with housekeeping and restaurant teams to ensure guest needs are met promptly. Your ability to remain calm under pressure while delivering exceptional service will make you an invaluable member of our Front Office team.

At Dijiwa, we value authenticity, warmth, and genuine care for our guests. This role matters because you are often the first and last person our guests interact with, making your contribution directly impact their perception of the Dijiwa experience. Join our family and help us create treasured memories for every guest who walks through our doors.

Qualifications

Minimum high school diploma or equivalent. Previous experience in front desk or cashier roles preferred. Strong command of English and Indonesian (spoken and written) is required. Must be available to work shifts including weekends and holidays.

Required Skills

• Excellent verbal communication skills in English and Indonesian
• Strong cash handling and POS system proficiency
• Friendly and professional guest service attitude
• Basic computer skills including Microsoft Office applications
• Ability to handle multiple tasks in a fast-paced environment
• Problem-solving skills with a proactive approach
• Attention to detail and accuracy in financial transactions
• Teamwork and collaborative spirit

Nice to Have

• Previous experience in luxury hospitality or boutique hotels
• Familiarity with Property Management Systems (PMS) such as Opera or Cloudbeds
• Knowledge of local area attractions and Bali culture
• Additional language skills such as Mandarin or Japanese
• Understanding of Indonesian cultural hospitality nuances