Front Office Lead — Bali Luxury Sanctuary

Dijiwa Sanctuaries; Batugaing; Hybrid; IDR 144,000,000 - 216,000,000; Full time

Benefits offered by this job

Indonesian language proficiency

Balinese culture knowledge

Revenue management experience

Trainer certification

Job summary

Dijiwa Sanctuaries invites a seasoned Front Office Manager to oversee the guest experience at The Wana Desa Tanah Lot in Bali. Lead and mentor a passionate front office team, ensuring warm, authentic Indonesian hospitality in a luxury sanctuary setting.

You will collaborate with housekeeping, F&B and guest services to anticipate needs, uphold service excellence, and elevate guest satisfaction scores in a fast-paced environment.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field preferred.
• Minimum 2 years of front office experience with at least 1 year in a supervisory or management role required.
• Strong English communication skills essential. Additional language skills advantageous.
• Proficiency with hotel property management systems.
• Must be willing to work flexible shifts including weekends and holidays.

Responsibilities

• Oversee all front office operations and guest reception.
• Lead and develop a frontline team in a fast-paced luxury setting.
• Collaborate with housekeeping, F&B, and guest services.
• Drive guest satisfaction and service excellence.
• Manage shifts, budgets and revenue-related activities.
• Ensure brand standards and Indonesian hospitality traditions.

Skills

Leadership

English communication

Opera PMS

Guest service

Organization

Budgeting

Forecasting

Revenue management

Indonesian culture

Conflict resolution

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera PMS

Job description

Dijiwa Sanctuaries invites a seasoned Front Office Manager to oversee the guest experience at The Wana Desa Tanah Lot in Bali. Lead and mentor a passionate front office team, ensuring warm, authentic Indonesian hospitality in a luxury sanctuary setting.

You will collaborate with housekeeping, F&B and guest services to anticipate needs, uphold service excellence, and elevate guest satisfaction scores in a fast-paced environment.