General Manager

Dijiwa Sanctuaries; Batugaing; Hybrid; IDR 2,000,000,000 - 4,000,000,000; Full time

Job summary

Dijiwa Sanctuaries in Bali seeks a General Manager for The Wana Desa Tanah Lot, a boutique sanctuary delivering the Sanctuary for the Soul ethos through flawless guest service.

The ideal candidate has a Bachelor's in hospitality or related field, 8+ years in luxury hospitality with 3+ in a senior role, and strong English; Indonesian cultural awareness is essential. You will drive guest satisfaction, revenue growth, and uphold ultra-high standards while leading a passionate team.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 8+ years of luxury hospitality experience with at least 3 years in a senior management role.
• Proven track record of driving guest satisfaction scores and revenue growth.
• Strong command of English with excellent communication skills.
• Indonesian cultural awareness and sensitivity required.

Responsibilities

• Lead the boutique sanctuary team to deliver exceptional guest experiences.
• Drive revenue growth while maintaining luxury standards and controlling costs.
• Foster a culture of service excellence and professional development.
• Collaborate with stakeholders to enhance brand and operations.

Skills

Strategic Leadership

Financial Management & Budgeting

Luxury Hospitality Operations

Revenue Optimization

Team Development & Leadership

Guest Relations Excellence

Operations Management

Cultural Intelligence

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

Welcome to Dijiwa Sanctuaries, where luxury meets authentic Indonesian hospitality. We are seeking an exceptional General Manager to lead our team at The Wana Desa Tanah Lot, a stunning boutique sanctuary nestled in one of Bali's most sacred and picturesque locations. This is a remarkable opportunity for a hospitality leader who truly understands the art of creating unforgettable guest experiences while driving operational excellence. As the General Manager at The Wana Desa Tanah Lot, you will be the heart and soul of our property, embodying the 'Sanctuary for the Soul' ethos in everything you do. You will lead a dedicated team in delivering the warm, personalized service that defines the Dijiwa experience, while simultaneously driving revenue growth and maintaining our exacting standards of luxury. Your leadership will shape not only the guest experience but also the career trajectories of the talented individuals on your team. We are looking for someone who sees this role as more than a job - it is a calling to create moments of joy and connection for every guest who walks through our doors. The ideal candidate will have a deep appreciation for Indonesian culture and a natural ability to blend traditional hospitality values with modern luxury standards. You will thrive in our boutique environment if you are collaborative, innovative, and deeply passionate about service excellence.

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field. Minimum 8 years of progressive experience in luxury hospitality, with at least 3 years in a senior management role. Proven track record of driving guest satisfaction scores and revenue growth. Strong command of English with excellent communication skills. Indonesian cultural awareness and sensitivity required.

Required Skills

• Strategic Leadership
• Financial Management & Budgeting
• Luxury Hospitality Operations
• Revenue Optimization
• Team Development & Leadership
• Guest Relations Excellence
• Operations Management
• Cultural Intelligence

Nice to Have

• Experience in boutique hotel or resort settings
• Knowledge of Tanah Lot and surrounding Bali regions
• Wellness or sustainability program implementation
• Local language proficiency (Bahasa Indonesia)
• Multi-property management experience