Spa & Wellness Manager

Dijiwa Sanctuaries; Batugaing; Hybrid; IDR 200,880,000 - 334,800,000; Full time

Job summary

Dijiwa Sanctuaries in Bali seeks a Spa & Wellness Manager to lead a dedicated team, curate signature treatments reflecting Indonesian healing traditions, and elevate guest journeys. You will manage daily spa operations, mentor therapists and coordinators, develop holistic wellness programs, and collaborate with hotel departments to deliver memorable experiences.

This role is ideal for hospitality professionals who value warmth, authenticity and exceptional service, with a passion for wellness

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field.
• Certification in Spa Management or Wellness Administration preferred.
• Minimum 2 years of experience in spa operations or wellness management, preferably in a luxury hospitality setting.
• Fluent English; Indonesian language skills a plus.

Responsibilities

• Oversee daily spa operations and guest experiences.
• Lead and mentor therapists and spa coordinators.
• Develop innovative wellness programs reflecting local heritage.
• Ensure highest standards of service, hygiene, and safety.
• Collaborate with hotel departments to deliver seamless guest journeys.

Skills

Leadership

Spa operations

Guest service

Budget management

English communication

Hygiene & safety

Team mentoring

Education

Bachelor's degree in Hospitality Management/Tourism

Spa Management or Wellness Administration cert.

Tools

Spa management software

Job description

Join Dijiwa Sanctuaries as our Spa & Wellness Manager at The Wana Desa Tanah Lot, where you will lead a team dedicated to creating transformative wellness experiences for our distinguished guests. This is an exceptional opportunity to shape the soul of our spa operations while embodying the warmth and authenticity that defines Dijiwa Sanctuaries. As Spa & Wellness Manager, you will oversee all aspects of our wellness offerings, from curating signature treatments that reflect Indonesian healing traditions to ensuring every guest departs feeling renewed and cherished. Your passion for holistic well-being, combined with your natural leadership abilities, will directly contribute to making Dijiwa a true sanctuary for the soul. We are seeking a hospitality professional who understands that luxury is not just about elegant surroundings, but about the profound emotional connections we create with our guests. In this role, you will manage daily spa operations, lead and mentor a talented team of therapists and coordinators, develop innovative wellness programs that celebrate local cultural heritage, and maintain the highest standards of service excellence. Success in this position means cultivating an environment where both guests and team members flourish, where every treatment tells a story, and where the spa becomes a destination within our destination. You will collaborate closely with other hotel departments to deliver seamless guest journeys and contribute to our reputation as a premier wellness retreat in Bali. Your dedication to creating memorable, personalized experiences will be instrumental in building lasting relationships with our guests and driving repeat visitation.

Qualifications

Bachelor's degree in Hospitality Management, Tourism, or related field. Certification in Spa Management or Wellness Administration preferred. Minimum 2 years of experience in spa operations or wellness management, preferably in a luxury hospitality setting. Fluent English communication skills required; Indonesian language proficiency is an advantage. Must possess strong organizational skills and a genuine passion for wellness and hospitality.

Required Skills

• Strong leadership and team management abilities
• Comprehensive knowledge of spa operations and wellness treatments
• Exceptional guest service and interpersonal skills
• Budget management and financial reporting capabilities
• Excellent verbal and written communication in English
• Problem-solving and conflict resolution skills
• Attention to detail with focus on hygiene and safety standards
• Ability to work flexible hours including weekends and holidays

Nice to Have

• Previous experience in luxury boutique hotel spas
• Knowledge of traditional Indonesian wellness practices and holistic therapies
• Familiarity with spa management software and booking systems
• Additional language skills (Mandarin
• Japanese
• or European languages)
• Digital marketing and social media experience for wellness promotions