Front Office Daily Worker

Valstar Hotel; Provinsi Bali; On-site; IDR 33,480,000 - 46,872,000; Full time

Job summary

Valstar Hotel in Badung, Bali seeks a Front Office Daily Worker to support guest services on-site. This full-time role requires delivering friendly, efficient service while handling check-ins, queries and basic transactions at the front desk.

The ideal candidate will have prior front office or reception experience, strong English communication, and a professional appearance. Weekend shifts may be required.

Qualifications

• Proven experience in front office or guest services in hospitality.
• Excellent English communication; additional languages a plus.
• Strong customer service and interpersonal skills.
• Proficient with property management systems and computers.
• Ability to multitask in a fast-paced hotel environment.
• Professional appearance and reliability.
• Willingness to work weekends/public holidays.
• Basic math for transactions.

Responsibilities

• Greet guests on arrival to create positive first impression.
• Check-in/out using the hotel's system.
• Answer enquiries about facilities and local attractions.
• Manage room assignments and changes.
• Handle payments and cash/card transactions.
• Keep front desk clean and organized.
• Assist with concierge tasks such as reservations and transport.
• Escalate concerns when needed.
• Coordinate with housekeeping and other departments.
• Perform administrative tasks like data entry.

Skills

English communication

Customer service

Front desk experience

Cash handling

Multitasking

Professional grooming

Shift work

Tools

Property Management System

Job description

About the role

Valstar Hotel is seeking a Front Office Daily Worker to join our dynamic team in Badung, Bali. This is a full-time position based on-site at our property, where you will be at the forefront of our guest experience. As a Front Office Daily Worker, you will play a crucial role in delivering exceptional service and maintaining the smooth operation of our front office during your assigned shifts. Your presence and professionalism will directly impact our guests' impressions and satisfaction, making this a vital position within our hospitality operation.

Key responsibilities

• Greeting guests upon arrival and providing a warm welcome to establish a positive first impression
• Processing guest check-ins and check-outs efficiently and accurately using the hotel's property management system
• Responding to guest enquiries and requests promptly, providing information about hotel facilities, local attractions and services
• Handling room assignments and managing room changes when necessary
• Processing payments and managing cash and card transactions with accuracy
• Maintaining the front desk area in a clean, organised and professional condition
• Assisting with concierge services, including restaurant reservations, transport arrangements and travel guidance
• Addressing guest concerns and complaints professionally, escalating matters when appropriate
• Communicating effectively with housekeeping, maintenance and other departments to ensure seamless operations
• Monitoring room availability and occupancy status throughout shifts
• Supporting general administrative tasks such as filing, data entry and correspondence

What we're looking for

• Proven experience in a front office, reception or guest services role, preferably in a hotel or similar hospitality environment
• Excellent communication skills in English, with additional languages being advantageous
• Strong interpersonal and customer service skills with a genuine passion for delivering exceptional guest experiences
• Proficiency in using property management systems and computer applications
• Ability to multitask effectively in a fast-paced environment whilst maintaining attention to detail
• Professional appearance and demeanour with excellent grooming standards
• Strong organisational skills and reliability, with the ability to work shifts including weekends and public holidays
• Problem-solving abilities and a positive, flexible attitude
• Basic mathematical skills for handling transactions and cash management
• High level of discretion and confidentiality when handling guest information