Front Office DW

Ini Vie Hospitality; Kuta; On-site; IDR 36,000,000 - 60,000,000; Full time

Benefits offered by this job

Meal provisions

Uniform provided

Job summary

Ini Vie Hospitality in Seminyak, Bali, is seeking a Front Office Day Worker to join our guest services team. This on-site role supports check-ins, check-outs and daily front desk operations with daytime shifts to meet the needs of our busy hotel.

We value exceptional guest experiences, strong English communication, and a proactive, professional approach to problem solving in a vibrant Bali setting.

Qualifications

• Experience in a front office, reception or guest-facing role in hospitality.
• Fluent English; other Asian language skills advantageous.
• Strong customer service mindset and attention to detail.
• Proficient with hotel PMS and computer applications including Microsoft Office.
• Ability to multitask in a fast-paced environment while staying professional.

Responsibilities

• Greet guests, check-in and assign rooms; issue keys.
• Process check-outs and settle accounts.
• Answer guest questions about facilities, attractions and services.
• Manage calls and emails and direct requests appropriately.
• Assist with reservations, modifications, cancellations and upgrades.
• Maintain guest records in the PMS and ensure documentation accuracy.
• Coordinate with housekeeping and maintenance to resolve issues.
• Handle guest complaints professionally and escalate when needed.
• Provide concierge services including restaurant bookings and transport.
• Process payments accurately and maintain front office cleanliness.
• Support with administrative tasks and data entry as required.

Skills

Front desk

English fluency

Multitasking

PMS knowledge

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

About the role

We are seeking a Front Office Day Worker to join the dynamic team at Ini Vie Hospitality in Seminyak, Bali. This is a full-time position that forms the backbone of our guest services operation, ensuring seamless check-ins, check-outs and exceptional guest experiences throughout the day. As a Front Office Day Worker, you will be the first point of contact for many of our guests, making your role crucial in setting the tone for their stay and maintaining the high standards Ini Vie Hospitality is known for. This position is based on-site in Seminyak, Bali, where you will work daytime shifts to support our busy front desk operations.

Key responsibilities

• Greeting guests warmly upon arrival and providing efficient check-in services, including room assignments and key distribution
• Processing guest check-outs and managing account settlements in a timely and professional manner
• Responding to guest enquiries regarding room facilities, local attractions, dining options and hotel services with accuracy and enthusiasm
• Managing telephone and email communications, directing calls appropriately and responding to guest requests promptly
• Assisting with reservations management, including modifications, cancellations and upgrades as per hotel policies
• Maintaining accurate guest records and ensuring all documentation is completed correctly within the property management system
• Coordinating with housekeeping, maintenance and other departments to ensure guest satisfaction and prompt resolution of issues
• Handling guest complaints and concerns with professionalism, seeking appropriate resolutions and escalating matters when necessary
• Providing concierge services, including restaurant reservations, transportation arrangements and activity recommendations
• Processing payments using various methods and ensuring accuracy of all financial transactions
• Maintaining cleanliness and organisation of the front office area, including the lobby and reception desk
• Assisting with administrative tasks such as filing, data entry and inventory management as required

What we're looking for

• Previous experience in a front office, reception or similar guest-facing role within the hospitality industry
• Excellent communication skills in English, with fluency in additional languages such as Indonesian, Mandarin or other Asian languages being highly advantageous
• Strong customer service orientation with a genuine passion for delivering exceptional guest experiences
• Proficiency with hotel property management systems and computer applications, including Microsoft Office
• Ability to multitask effectively in a fast-paced environment whilst maintaining attention to detail
• Professional appearance and demeanour with a calm and positive attitude even during challenging situations
• Problem-solving skills and the ability to make sound decisions independently within established guidelines
• Strong organisational and time management abilities
• Knowledge of Bali, local attractions and services would be beneficial
• Flexibility to work shifts as required by operational needs
• A high school diploma or equivalent qualification

What we offer

• Competitive remuneration packages tailored to the Bali hospitality market
• Comprehensive staff benefits including meal provisions and uniform supplies
• Opportunities for career development within our growing organisation
• We provide ongoing training and development programmes to enhance your skills and knowledge
• We encourage a collaborative team environment where your contributions are valued and recognised
• Working in the vibrant location of Seminyak provides unique opportunities to develop your hospitality career whilst experiencing the beauty and culture of Bali

About us

Ini Vie Hospitality is a dedicated hospitality operator committed to delivering exceptional guest experiences across our properties in Bali. With a focus on quality service, attention to detail and genuine Indonesian hospitality, we pride ourselves on creating memorable stays for our diverse international and domestic clientele. Our team is passionate about exceeding guest expectations and maintaining the high standards that define our brand. We value professionalism, integrity and a commitment to continuous improvement, and we foster an inclusive workplace where our employees can thrive and grow their careers in the dynamic hospitality industry.