Front Office Night Audit Staff

Valstar Hotel; Provinsi Bali; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Valstar Hotel in Badung, Bali is seeking a dedicated Front Office Night Audit Staff to join our team. This full‑time role ensures seamless overnight hotel operations, guest services, and accurate financial reconciliation during night hours.

You will handle night desk duties, process registrations and check-outs, perform night audit procedures, manage cash securely, and prepare reports for the day team. Fluency in English is required; additional languages are a plus.

Qualifications

• Strong math skills and attention to detail for nightly reconciliation.
• Excellent communication and interpersonal skills in English.

Responsibilities

• Manage front desk operations during night shift, including check-ins/check-outs and guest requests.
• Perform comprehensive night audit procedures and financial reporting.
• Respond to guest inquiries and resolve issues while maintaining service quality.
• Maintain guest records and reservation systems during the night shift.
• Coordinate with security, housekeeping and maintenance teams as needed.
• Handle payments and cash with accuracy and integrity.
• Prepare night audit reports and hand-over documentation for day staff.
• Ensure compliance with hotel policies and security protocols.

Education

High school diploma

Tools

Hotel management system

POS software

Job description

About the role

Valstar Hotel is seeking a dedicated Front Office Night Audit Staff member to join our team in Badung, Bali. This is a full-time position that plays a crucial role in ensuring seamless hotel operations during night hours. As Night Audit Staff, you will be responsible for managing front desk operations, guest services, and critical financial reconciliation during the night shift. This position is essential to maintaining our high standards of guest satisfaction and operational excellence whilst our day-shift colleagues are away.

Key responsibilities

Monitor and manage all front desk operations during night shift hours, including check-ins, check-outs, and guest requests

Perform comprehensive night audit procedures, including reconciliation of room charges, settlement of guest accounts, and financial reporting

Respond promptly and professionally to guest inquiries, complaints, and special requests, ensuring guest satisfaction and comfort

Maintain accurate and up-to-date guest records and reservation systems throughout the night shift

Conduct room and corridor inspections during night hours to identify maintenance issues or security concerns

Communicate effectively with security, housekeeping, and maintenance teams to address any operational issues

Process payments and manage cash handling with precision and integrity

Prepare comprehensive night audit reports and hand-over documentation for day-shift staff

Ensure compliance with hotel policies, procedures, and security protocols at all times

Provide a welcoming and professional presence to guests arriving during late hours

What we're looking for

High school diploma or equivalent qualification

Previous experience in front office, hospitality, or guest services roles (minimum 1-2 years preferred)

Strong proficiency with hotel management systems and point-of-sale software

Excellent mathematical skills and attention to detail for accurate financial reconciliation

Exceptional communication and interpersonal skills in English (fluency in additional languages is advantageous)

Ability to remain calm, professional, and courteous under pressure, particularly during busy periods

Strong organisational skills with the ability to multitask effectively

Proven ability to work independently and make sound decisions during night shift hours

Reliability and commitment to punctuality, with flexibility to work rotating or night shift schedules

Knowledge of hotel security protocols and guest safety procedures

Customer service orientation with a genuine commitment to exceeding guest expectations