Front Office, Legian, Bali (The Lagoon Bali)

The Jackfruit Club; Provinsi Bali; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

The Lagoon Bali in Legian, Bali, is seeking a Front Office professional to warmly welcome guests, check them in accurately using our PMS, and ensure a smooth arrival.

You will manage reservations, confirm bookings, handle modifications or cancellations, and provide guests with information about local attractions. A Diploma in Hospitality and at least 1 year in Front Office, with Indonesian and English proficiency, and strong communication skills are required.

Qualifications

• Diploma in Hospitality, Tourism, or related field is required.
• Minimum 1 year of Front Office experience in hotels, villas, resorts, or hospitality.
• Fluent in Bahasa Indonesia and English.

Responsibilities

• Welcome guests warmly and check them in using the hotel PMS.
• Manage guest reservations and handle modifications or cancellations.
• Provide information about hotel facilities and local attractions in Bali.
• Respond to inquiries and resolve guest issues promptly for high satisfaction.
• Process payments during check-out and assist with luggage guidance.
• Coordinate with Housekeeping, F&B, and Management for smooth operations.
• Handle night audit on night shift.

Skills

Customer service

Verbal and written communication

Multitasking

Time management

Computer skills

Education

Diploma in Hospitality or related field

Tools

Hotel PMS (Property Management System)

Job description

Front Office, Legian, Bali (The Lagoon Bali)

This is a Front Office role within the hotel hospitality industry. You will welcome guests in a warm, friendly, and professional manner upon arrival, ensuring a smooth, efficient, and accurate check-in process using the hotel property management system (PMS). You will manage guest reservations, confirm bookings, and handle reservation modifications or cancellations with clear, timely, and professional communication.

Key responsibilities

Welcome guests in a warm, friendly, and professional manner upon arrival, ensuring a smooth, efficient, and accurate check-in process using the hotel property management system (PMS)

Manage guest reservations, confirm bookings, and handle reservation modifications or cancellations with clear, timely, and professional communication

Provide guests with comprehensive information about the hotel's facilities, services, and local attractions in Bali

Respond to guest inquiries, complaints, and special requests promptly and professionally, ensuring effective solutions and a high level of guest satisfaction

Handle guest check-in and check-out procedures efficiently, process payments accurately, and express appreciation for guests' stay

Handle guest luggage and guide them to the room

Handle night audit report on night shift

Manage telephone calls, emails, and other guest communications in an organized, courteous, and timely manner

Maintain the cleanliness, organization, and professional presentation of the front office area at all times

Coordinate and collaborate effectively with other departments, including Housekeeping, Food & Beverage, and Management, to ensure seamless operations and optimal guest satisfaction

About you

Minimum education of a Diploma in Hospitality, Tourism, or a related field

Minimum of 1 year of experience in a Front Office role or a similar position within the hotel, villa, resort, or hospitality industry

Excellent verbal and written communication skills in both Bahasa Indonesia and English

Good computer skills, including proficiency in Microsoft Office, with the ability to learn new systems quickly

Strong multitasking and time management skills, with the ability to work efficiently in a fast-paced environment

Friendly, professional, and customer-oriented attitude, with a strong commitment to guest satisfaction

Ability to handle challenging situations calmly, patiently, and professionally while providing constructive solutions

High levels of reliability, responsibility, honesty, and integrity in all aspects of work

Hospitality or Customer Service certifications will be considered an added advantage