Front Office

PT. UNIT BUILD INDUSTRIES; Tabanan; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT. UNIT BUILD INDUSTRIES in Bali seeks a friendly Front Desk/Receptionist to welcome guests, handle check-in/check-out, manage reservations for hotel products and services, and provide accurate information on facilities.

The role requires English communication, familiarity with PMS and MS Office, and the ability to work independently in a team at our Tabanan location. Candidates should have SMA/SMK or Diploma and 1–2 years prior Front Office experience.

Qualifications

• Minimum education: SMA/SMK or Diploma (D1/D3) in hospitality.
• 1-2 years in Front Office or hospitality.
• Communicate in English, both spoken and written.
• Familiar with room reservations, check-in/check-out.
• Able to operate computers and hotel systems.
• Neat, professional grooming and hospitality attitude.
• Strong interpersonal, problem-solving and customer service.
• Detail-oriented, honest, responsible, able to work independently.
• Willing to be placed in Tabanan, Bali.

Responsibilities

• Handle reservations for hotel products and services, including room bookings, car rentals, airport pick-up, and airport transfers
• Receive and transfer telephone calls as a Telephone Operator and provide information to guests as needed
• Welcome and serve guests as Front Desk/Receptionist, assisting with check-in and check-out processes
• Provide information related to hotel facilities and services
• Deliver friendly, professional, and responsive service and communication to ensure guest needs and comfort are met
• Coordinate with relevant departments to ensure reservation processes, guest services, and operational needs run smoothly

Skills

English proficiency

Guest service

Interpersonal skills

Problem solving

Attention to detail

Education

SMA/SMK or Diploma

Tools

PMS software

MS Office

Job description

Handle reservations for hotel products and services, including room bookings, car rentals (ADES), airport pick-up, and airport transfers

Receive and transfer telephone calls as a Telephone Operator and provide information to guests as needed

Welcome and serve guests as Front Desk/Receptionist, assisting with check-in and check-out processes

Provide information related to hotel facilities and services

Deliver friendly, professional, and responsive service and communication to ensure guest needs and comfort are met

Coordinate with relevant departments to ensure reservation processes, guest services, and operational needs run smoothly

Job Qualifications:

Minimum education: SMA/SMK or Diploma (D1/D3), preferably in Hotel Management or Tourism

Minimum 1-2 years of work experience in Front Office or Hospitality Industry (valued as an advantage)

Able to communicate in English, both verbally and in writing

Understand Front Office operational basics, including room reservation, check-in, check-out, and guest handling

Able to operate computers and familiar with hotel systems (PMS) and Microsoft Office

Neat, professional groom with good hospitality attitude

Strong interpersonal communication, problem-solving, and customer service skills

Detail-oriented, honest, responsible, and able to work independently and in a team

High initiative, guest satisfaction-oriented, and able to work under pressure

Willing to be placed in the Tabanan, Bali area

UNIT. Group is a dynamic and fast-growing company based in Bali, Indonesia, with a focus on integrated development in the property and lifestyle sectors. Our group spans across multiple business units, including:

With a hands-on approach and a strong commitment to quality, innovation, and design, UNIT. Group delivers end-to-end project execution-from conceptualization and architectural planning to construction, furnishing, and final delivery.

We are driven by a mission to build not just spaces, but holistic environments that reflect thoughtful design, functional living, and long-term value.

UNIT. Group is a dynamic and fast-growing company based in Bali, Indonesia, with a focus on integrated development in the property and lifestyle sectors. Our group spans across multiple business units, including:

With a hands-on approach and a strong commitment to quality, innovation, and design, UNIT. Group delivers end-to-end project execution-from conceptualization and architectural planning to construction, furnishing, and final delivery.

We are driven by a mission to build not just spaces, but holistic environments that reflect thoughtful design, functional living, and long-term value.