Front Office - Staff

Adiwana Bisma Ubud; Kecamatan Ubud; On-site; IDR 40,176,000 - 53,568,000; Full time

Job summary

Adiwana Bisma Ubud in Ubud, Bali, seeks a Front Office Staff to welcome guests and coordinate arrivals, departures and inquiries. You will be the first contact, ensuring smooth operations and high standards of hospitality.

Proficiency in English, experience in guest services, and familiarity with hotel management systems and Microsoft Office are preferred. Flexibility to work shifts and a friendly, reliable demeanor are essential.

Qualifications

• Experience in front office or guest services in hospitality.
• Strong English communication.
• Proficiency with hotel management systems and Microsoft Office.
• Flexible to work shifts including mornings, evenings and weekends.
• Friendly, reliable and punctual with good guest interaction.

Responsibilities

• Welcome guests and act as the first point of contact at the front desk.
• Coordinate check-ins/outs and handle guest inquiries and requests.
• Maintain high standards of service and smooth front desk operations.

Skills

English communication

Customer service

Hotel management systems

Microsoft Office

Organizational skills

Time management

Attention to detail

Multitasking

Punctuality

Job description

About the role

We are seeking a Front Office Staff to join the team at Adiwana Bisma Ubud in Ubud, Bali. As Front Office Staff, you will be the first point of contact for our guests, playing a crucial role in creating memorable experiences and ensuring smooth operations at our property. This role is essential to maintaining the high standards of service and hospitality that our guests expect.

What we're looking for

• Bali based Only.
• Previous experience in a front office or guest services role within a hotel or similar hospitality establishment
• Strong communication skills in English
• Excellent customer service abilities with a genuine passion for delivering exceptional guest experiences
• Proficiency with hotel management systems and computer applications, including Microsoft Office
• Strong organisational and time-management skills with the ability to multitask effectively
• Attention to detail and accuracy in processing reservations, payments and records
• Flexibility to work shifts, including early mornings, evenings and weekends as required
• A friendly, approachable demeanour with a positive attitude towards guest interactions
• Reliability and punctuality