Front Office Staff

Ini Vie Hospitality; Provinsi Bali; In loco; IDR 60.000.000 - 90.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff meals

Discounts on services

Professional development

Wellness programs

Descrizione del lavoro

Ini Vie Hospitality in Badung, Bali is seeking a Front Office Staff member for a full-time role. You will be the face of the property, greeting guests, handling check-ins/check-outs, and delivering world-class service throughout their stay.

Key responsibilities include managing reservations, answering inquiries, coordinating with housekeeping, and ensuring a seamless guest experience. Fluency in English is required, with Indonesian or other languages a plus; a Hospitality certification is

Competenze

• Experience in front office, reception or guest services in hospitality.
• Excellent customer service orientation and professional appearance.
• Proficient in using property management systems and basic computer apps.

Mansioni

• Greet guests and manage check-ins/check-outs with accuracy.
• Handle inquiries about rooms, facilities, and local attractions with enthusiasm.
• Process reservations, amendments and cancellations in the PMS.
• Provide information on hotel services and local recommendations.
• Manage telephone inquiries and direct calls appropriately.
• Resolve guest complaints with empathy and swift action.

Conoscenze

Front desk experience

Guest services

English fluency

Indonesian language

Formazione

Hospitality certification

Strumenti

PMS software

Descrizione del lavoro

About the role

Ini Vie Hospitality is seeking a dedicated and professional Front Office Staff member to join our team in Badung, Bali. This is a full-time position that plays a crucial role in delivering exceptional guest experiences from the moment visitors arrive at our property. As Front Office Staff, you will be the face of our organisation, responsible for creating positive first impressions and ensuring guests receive world-class service throughout their stay. This role is essential to our operations and directly contributes to guest satisfaction, loyalty, and the overall reputation of Ini Vie Hospitality.

Key responsibilities

Greeting guests upon arrival and departure with warmth, professionalism and a genuine smile

Processing check-ins and check-outs efficiently whilst maintaining accuracy in all guest information and documentation

Answering guest enquiries regarding room features, hotel facilities, local attractions and services with knowledge and enthusiasm

Managing room reservations, amendments and cancellations whilst utilising the property management system effectively

Handling guest requests and special requirements promptly, escalating complex issues to senior staff when necessary

Processing payments and managing cash transactions with accuracy and adherence to financial procedures

Maintaining the cleanliness, organisation and professional appearance of the front office reception area

Coordinating with housekeeping, maintenance and other departments to ensure seamless guest experiences

Providing information about hotel services, dining options, activities and local recommendations

Managing telephone enquiries and directing calls appropriately

Responding to guest complaints or concerns with empathy and finding swift resolutions

Supporting the front office team during peak periods and contributing to a collaborative working environment

What we're looking for

Previous experience in a front office, reception or guest services role within a hospitality setting, ideally in a hotel or similar establishment

Strong interpersonal and communication skills with the ability to engage guests from diverse backgrounds and cultures

Professional appearance and demeanour with excellent customer service orientation

Proficiency in using property management systems and basic computer applications

Excellent organisational skills with the ability to multitask and prioritise in a fast-paced environment

Attention to detail and accuracy in handling guest information and transactions

Fluency in English, with additional languages such as Indonesian, Mandarin or Japanese highly advantageous

Problem-solving abilities and the capacity to remain calm and professional when dealing with challenging situations

Reliability, punctuality and a strong work ethic

Knowledge of Badung, Bali and local attractions would be beneficial

Certification in hospitality or customer service (desirable but not essential)

Female

What we offer

Ini Vie Hospitality is committed to creating a supportive and rewarding workplace for our team members. We offer competitive salary packages commensurate with experience and qualifications. Our team benefits include:

Comprehensive staff meals and refreshment facilities

Opportunities for professional development and training within the hospitality industry

A positive, inclusive and collaborative team environment

Career advancement opportunities as you grow with our organisation

Staff discounts on accommodation, dining and hotel facilities

Health and wellness support initiatives

A workplace culture that values respect, integrity and excellence in service delivery

About us

Ini Vie Hospitality is a distinguished hospitality organisation dedicated to providing unforgettable guest experiences in the beautiful island of Bali. We pride ourselves on our commitment to exceptional service, authentic warmth and attention to detail. Our mission is to create welcoming environments where every guest feels valued and every team member is empowered to contribute to our collective success. Based in Badung, we are strategically positioned to serve both leisure and business travellers seeking quality accommodation and genuine Balinese hospitality. We believe that our greatest asset is our people, and we foster a workplace culture built on respect, continuous improvement and genuine care for our guests and colleagues alike.