Front Office Canggu

Balinest Villa Management; Kuta Selatan; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Balinest Villa Management in Bali is seeking a Front Office team member to deliver warm, professional service to guests from check-in to check-out. You will manage reservations, provide information on facilities and policies, and handle inquiries and payments with accuracy.

The role requires strong English communication, reliability, and a guest‑oriented approach. Shift work, including weekends and holidays, is expected.

Qualifications

• High school diploma or equivalent; a degree in Hospitality or related field is an advantage.
• Previous front office or hotel operations experience preferred.
• Strong communication and customer service skills.
• Proficient in computer operations and hotel reservation systems.
• Good command of English, both written and spoken.
• Friendly, professional, well-groomed, and customer-oriented.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Able to work independently and as part of a team.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Manage room reservations, booking confirmations, cancellations, and reservation changes.
• Provide information about hotel facilities, services, room rates, and policies.
• Handle guest inquiries, requests, and complaints professionally.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Process guest payments, prepare bills, and ensure all transactions are recorded accurately.
• Maintain accurate guest records and update reservation information in the hotel system.
• Prepare daily reports and complete shift handovers properly.
• Maintain the cleanliness and organization of the Front Office area.
• Follow hotel SOPs and maintain guest confidentiality at all times.

Skills

Communication

Customer service

English proficiency

Teamwork

Attention to detail

Education

High school diploma or equivalent

Hospitality-related degree is advantageous

Tools

Hotel reservation systems

Job description

Welcome guests and provide friendly, professional service throughout their stay.

Handle guest check-in and check-out procedures accurately and efficiently.

Manage room reservations, booking confirmations, cancellations, and reservation changes.

Provide information about hotel facilities, services, room rates, and policies.

Handle guest inquiries, requests, and complaints professionally.

Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.

Process guest payments, prepare bills, and ensure all transactions are recorded accurately.

Maintain accurate guest records and update reservation information in the hotel system.

Prepare daily reports and complete shift handovers properly.

Maintain the cleanliness and organization of the Front Office area.

Follow hotel SOPs and maintain guest confidentiality at all times.

Qualifications

Minimum high school diploma or equivalent; a degree in Hospitality or a related field is an advantage.

Previous experience in Front Office or hotel operations is preferred.

Good communication and customer service skills.

Proficient in computer operations and hotel reservation systems.

Good command of English, both written and spoken.

Friendly, professional, well-groomed, and customer-oriented.

Strong attention to detail, organizational skills, and problem-solving abilities.

Able to work independently and as part of a team.

Willing to work in shifts, including weekends and public holidays.