Front Desk Guest Experience Associate – Bali

Valstar Hotel; Provinsi Bali; On-site; IDR 33,480,000 - 46,872,000; Full time

Job summary

Valstar Hotel in Badung, Bali seeks a Front Office Daily Worker to support guest services on-site. This full-time role requires delivering friendly, efficient service while handling check-ins, queries and basic transactions at the front desk.

The ideal candidate will have prior front office or reception experience, strong English communication, and a professional appearance. Weekend shifts may be required.

Qualifications

• Proven experience in front office or guest services in hospitality.
• Excellent English communication; additional languages a plus.
• Strong customer service and interpersonal skills.
• Proficient with property management systems and computers.
• Ability to multitask in a fast-paced hotel environment.
• Professional appearance and reliability.
• Willingness to work weekends/public holidays.
• Basic math for transactions.

Responsibilities

• Greet guests on arrival to create positive first impression.
• Check-in/out using the hotel's system.
• Answer enquiries about facilities and local attractions.
• Manage room assignments and changes.
• Handle payments and cash/card transactions.
• Keep front desk clean and organized.
• Assist with concierge tasks such as reservations and transport.
• Escalate concerns when needed.
• Coordinate with housekeeping and other departments.
• Perform administrative tasks like data entry.

Skills

English communication

Customer service

Front desk experience

Cash handling

Multitasking

Professional grooming

Shift work

Tools

Property Management System

Job description

Valstar Hotel in Badung, Bali seeks a Front Office Daily Worker to support guest services on-site. This full-time role requires delivering friendly, efficient service while handling check-ins, queries and basic transactions at the front desk.

The ideal candidate will have prior front office or reception experience, strong English communication, and a professional appearance. Weekend shifts may be required.