Senior Front Office Lead: Guest Experience & Ops

Grand Kesambi Resort and Villa

Provinsi Bali

On-site

IDR 90,000,000 - 130,000,000

Full time

13 days ago

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Job summary

Grand Kesambi Resort and Villa in Bali seeks a Senior Front Office professional to oversee daily operations, ensuring guest satisfaction and efficient check-in/out. You will coordinate with Housekeeping, Engineering, F&B, and Sales, mentor junior staff, and manage guest concerns with tact and professionalism.

The role requires a Diploma or Bachelor’s in Hospitality or related field, 2+ years in Front Office, and excellent English.

Qualifications

Diploma or Bachelor’s degree in Hospitality, Tourism, Hotel Management or related field.
Strong leadership and people-management skills with a guest-centric mindset.
Excellent spoken and written English; other languages are a plus.
Proficient with hotel PMS and basic administrative tools.

Responsibilities

Oversee daily Front Office operations and ensure seamless check-in/out.
Provide warm, professional welcome; assist VIP guests and special requests.
Maintain knowledge of rooms, rates, packages, amenities and local attractions.
Resolve guest inquiries and complaints with tact and efficiency.
Monitor folios, billing and payments; mentor junior Front Office staff.
Coordinate with Housekeeping, Engineering, F&B, and Sales for smooth service.
Lead shift handovers, briefings and task assignments; ensure smooth room readiness.