Front Office Experience Lead - Bali Hospitality

Accor Plus; Kecamatan Ubud; On-site; IDR 223,200,000 - 334,800,000; Full time

Job summary

Novotel Bali Ubud Resort is seeking an Assistant Front Office Manager to lead the front desk team, ensure seamless guest experiences, and uphold the Novotel brand standards.

In this role you will oversee daily operations, coach staff, and maintain high service levels while anticipating guest needs and resolving issues promptly at our Bali property.

Fluency in English and a background in international hotel brands are preferred, with flexibility to work weekends and holidays.

Qualifications

• Diploma or bachelor's degree in hospitality management or related field.
• 3–4 years of Front Office experience, with at least 1–2 years in a supervisory role
• Previous experience in an international hotel brand preferred (Accor/Novotel is a plus).
• Fluent in English (additional languages are an advantage)
• Proficient in Opera PMS, Microsoft Office, and guest service systems.
• Excellent guest service, interpersonal, and communication skills.
• Calm and solution-oriented under pressure
• Flexible availability, including weekends and holidays
• Professional appearance and grooming

Responsibilities

• The Assistant Front Office Manager supports the Front Office Manager in leading the front office team to deliver seamless, personalized guest experiences that reflect the Novotel brand standard.
• This role ensures smooth daily operations, maintains high service standards, and actively drives guest satisfaction by anticipating needs, managing issues, and coaching the team to deliver heartfelt hospitality.

Skills

Fluent in English

Guest service

Interpersonal skills

Communication skills

Education

Diploma or Bachelor's degree in hospitality management

Tools

Opera PMS

Microsoft Office

Guest service systems

Job description

Novotel Bali Ubud Resort is seeking an Assistant Front Office Manager to lead the front desk team, ensure seamless guest experiences, and uphold the Novotel brand standards.

In this role you will oversee daily operations, coach staff, and maintain high service levels while anticipating guest needs and resolving issues promptly at our Bali property.

Fluency in English and a background in international hotel brands are preferred, with flexibility to work weekends and holidays.