Front Office Coordinator

Samada Group; Provinsi Bali; On-site; IDR 44,640,000 - 72,540,000; Full time

Benefits offered by this job

Competitive salary

Religious Holiday Allowance (THR)

BPJS Health & Employment Coverage

Service Charge

Annual Leave

Job summary

Samada Work Life is seeking a proactive Coordinator Receptionist to lead the front desk team in Pererenan, Bali. You will oversee guest services, reservations, and front desk activities across shifts, ensuring smooth reception operations and high service standards.

This role requires strong leadership, excellent English communication, and a hands-on approach to guest relations, with responsibilities spanning check-in/out, inquiries, and cross-department coordination.

Qualifications

• Diploma (D1) in Hospitality, Tourism, Hotel Management, or related field is required.
• 1-2 years of experience as Receptionist/Front Desk in hotel or hospitality environments preferred.
• Excellent English communication skills (spoken and written).
• Strong customer service mindset, professional demeanor, and attention to detail.

Responsibilities

• Supervise and coordinate daily activities of the Reception team.
• Lead and support Receptionists to deliver high-quality guest service.
• Welcome guests professionally and handle escalated concerns and requests.
• Oversee check-in/check-out processes with accuracy and efficiency.
• Monitor reservations, bookings, cancellations, and changes to maximize occupancy.
• Address guest inquiries and complaints promptly and effectively.
• Maintain accurate guest records and reports in the system.
• Coordinate with Housekeeping, Engineering, Security and other departments.

Job description

Samada Work Life is hiring Coordinator Receptionist

Location : Samada Work Life (Jl. Raya Tumbak Bayuh - Pererenan)

About Samada Work Life

Samada Work Life is a modern co-living and coworking space located in Pererenan, Canggu, Bali. Designed for professionals, digital nomads, and travelers, Samada offers a unique environment that combines comfortable living, productive workspaces, and premium facilities, creating the perfect balance between work, lifestyle, and community.

What You Will Contribute

As a Reception Coordinator, you will oversee the daily operations of the front office and lead a team of two Receptionists to ensure exceptional guest experiences. You will act as the primary point of coordination for guest services, reservations, and front desk activities, while maintaining high service standards and efficient operations. This role requires strong leadership, communication, and organizational skills to support the team, manage guest relations, and ensure smooth reception operations across all shifts.

What You Will Do

• Supervise and coordinate the daily activities of the Reception team to ensure smooth and efficient front office operations
• Lead, guide, and support Receptionists in delivering exceptional guest service and maintaining company service standards
• Welcome and assist guests in a friendly, professional, and courteous manner, while handling escalated guest concerns and special requests
• Oversee guest check-in and check-out processes, ensuring accuracy and efficiency
• Monitor room reservations, bookings, cancellations, and modifications to maintain optimal occupancy and guest satisfaction
• Ensure all guest inquiries, requests, and complaints are addressed promptly and resolved effectively
• Oversee the proper use of the System and ensure accurate maintenance of guest records and reports
• Monitor cash handling, credit card transactions, and daily cashiering procedures in accordance with Company policies
• Coordinate closely with Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences
• Provide accurate information regarding property facilities, services, promotions, and local attractions
• Prepare and review daily operational reports, guest correspondence, and administrative documentation
• Monitor lobby and reception activities to maintain a professional, welcoming, and organized front office environment
• Manage reception schedules, attendance, and shift handovers to ensure adequate team coverage at all times
• Conduct on-the-job training, coaching, and performance monitoring for Receptionists
• Support evening, night, and weekend operations as required, including handling urgent operational matters and guest issues
• Ensure compliance with Company policies, procedures, and service standards

Who We’re Looking For

• Minimum Diploma (D1) in Hospitality, Tourism, Hotel Management, or a related field
• Minimum 1-2 year of experience as a Receptionist, Front Desk Agent, or Front Office staff in a hotel, resort, or hospitality environment
• Good communication skills in English, both spoken and written
• Excellent customer service and interpersonal skills, honest, responsible, and detail-oriented
• Well-groomed, professional, and positive attitude
• Proficient in Microsoft Office
• Experience using System for reservations, guest registration, billing, and front office operations is preferred
• Familiarity with cashiering procedures, guest account management, and night audit processes is an advantage
• Able to work independently as well as part of a team

What We Offer

• Competitive salary (negotiable based on qualifications)
• Religious Holiday Allowance (THR)
• BPJS Health & Employment Coverage
• Service Charge
• Annual Leave (12 days)