Front Office Team Lead - Guest Experience & Ops

The Sankara Suites & Villas; Kecamatan Ubud; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

The Sankara Suites & Villas in Bali is seeking a Front Office professional with a Diploma or Bachelor's in Hospitality Management. The ideal candidate has 2–3 years of Front Office experience, supervisory exposure, and excellent guest service skills.

Strong communication, English fluency, PMS familiarity, and detail orientation are essential for delivering premium guest experiences. Join a dynamic resort environment in Bali and lead front desk operations with a focus on service excellence and

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 2–3 years of experience in Front Office operations, preferably in a hotel or resort environment.
• Previous supervisory experience is preferred.
• Good communication and interpersonal skills.
• Strong guest service and problem-solving skills.
• Good leadership and team management abilities.
• Proficient in English, both written and spoken.
• Familiarity with hotel PMS.
• Professional, positive attitude, and strong attention to detail.

Skills

Communication skills

Interpersonal skills

Guest service

Problem-solving

Leadership

Team management

English proficiency

PMS knowledge

Attention to detail

Education

Diploma or Bachelor's in Hospitality Management

Tools

PMS

Job description

The Sankara Suites & Villas in Bali is seeking a Front Office professional with a Diploma or Bachelor's in Hospitality Management. The ideal candidate has 2–3 years of Front Office experience, supervisory exposure, and excellent guest service skills.

Strong communication, English fluency, PMS familiarity, and detail orientation are essential for delivering premium guest experiences. Join a dynamic resort environment in Bali and lead front desk operations with a focus on service excellence and