Front Desk & Guest Services Specialist - Bali, WFO

Confidential; Denpasar; On-site; IDR 72,540,000 - 100,440,000; Full time

Job summary

Confidential in Bali seeks a Front Desk/Receptionist to welcome guests, manage calls and mail, and support basic office operations. This role ensures a positive first impression and smooth daily workflows at the front desk.

The ideal candidate has 1–2 years in front office or hospitality, strong Indonesian with good English, and is comfortable with Google Workspace and MS Office. Weekend and night shifts in Denpasar (WFO) are required.

Qualifications

• Diploma or bachelor’s degree in any major (hospitality preferred).
• 1–2 years of front office or hospitality experience.
• Proficient in Indonesian; good command of English (written and spoken).
• Experience in BPO or gaming industry is a plus.
• Proficient with Google Workspace apps and Microsoft Office.
• Willing to work weekends, holidays, and night shifts.
• Willing to be placed in Denpasar, Bali (WFO).

Responsibilities

• Greet guests, clients and visitors in a friendly, professional manner and manage guest logbooks per security procedures.
• Handle incoming calls, transfer to extensions or departments, and record/forward messages with proper etiquette.
• Manage, receive, and distribute mail, documents and packages in an organized way.
• Provide basic information to guests and internal personnel regarding facility operations.
• Support basic facility administration using Word, Excel, and Outlook.
• Keep lobby and front desk clean, tidy, and secure per grooming standards.
• Coordinate with Facilities team regarding issues, supplies, and maintenance.

Skills

Front Office

Customer Service

Reception

English proficiency

Education

D3 or S1 degree

Tools

Microsoft Office

Google Workspace

Job description

Confidential in Bali seeks a Front Desk/Receptionist to welcome guests, manage calls and mail, and support basic office operations. This role ensures a positive first impression and smooth daily workflows at the front desk.

The ideal candidate has 1–2 years in front office or hospitality, strong Indonesian with good English, and is comfortable with Google Workspace and MS Office. Weekend and night shifts in Denpasar (WFO) are required.