Front Desk Guest Services Pro — Great Benefits

Sheraton Hotels & Resorts; Tangerang; On-site; IDR 55,104,000 - 82,656,000; Full time

Benefits offered by this job

Hourly wage + tips

Health insurance

Training & development

Employee discounts

Dynamic work environment

Job summary

Sheraton Hotels & Resorts in Tangerang seeks a friendly Front Desk Agent to be the first point of contact for guests. You will handle check-ins and check-outs, answer inquiries, and assist guests with requests to ensure a smooth stay.

The ideal candidate has strong communication, a customer-focused attitude, and familiarity with hotel software. This full-time role offers training, employee benefits, and a dynamic work environment in Tangerang.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or front desk role.
• Excellent communication and interpersonal skills.
• Proficiency with hotel property management systems.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Welcome guests, process check-ins and check-outs efficiently.
• Answer inquiries about facilities, services, hours, and local attractions.
• Manage reservations, cancellations, and changes in the PMS.
• Respond to guest requests and resolve concerns promptly.
• Provide local recommendations and information to guests.
• Maintain a clean and organized front desk area at all times.

Skills

Excellent communication

Friendly personality

Interpersonal skills

Education

High school diploma

Tools

Property management software

Job description

Sheraton Hotels & Resorts in Tangerang seeks a friendly Front Desk Agent to be the first point of contact for guests. You will handle check-ins and check-outs, answer inquiries, and assist guests with requests to ensure a smooth stay.

The ideal candidate has strong communication, a customer-focused attitude, and familiarity with hotel software. This full-time role offers training, employee benefits, and a dynamic work environment in Tangerang.