Front Desk Officer

Pt Wanxinda Group Indonesia; Jawa Barat; On-site; IDR 55,104,000 - 110,208,000; Full time

Benefits offered by this job

Hourly wage + tips

Health benefits

Staff meals

Uniform provided

Job summary

Pt Wanxinda Group Indonesia is seeking a friendly Front Desk Agent to welcome guests at the hotel in Tangerang. You will manage check-in/check-out, reservations, and guest inquiries, ensuring a smooth and enjoyable stay.

The ideal candidate is organized, personable, and able to multitask under pressure, with strong communication skills and proficiency in reservation software. Training and staff meals are provided in a bustling Tangerang setting.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills essential.
• Proficiency with computer systems and reservation software required.

Responsibilities

• Greet guests warmly and assist with check-in and check-out.
• Manage reservations, cancellations, and modifications accurately.
• Handle guest inquiries and provide information on hotel facilities and local attractions.
• Process payments and maintain accurate cash and credit card records.
• Respond to guest requests promptly and professionally.
• Maintain cleanliness and organization of the front desk area.

Skills

Communication

Interpersonal skills

Multitasking

Education

High school diploma

Hospitality education (plus)

Tools

Reservation software

Job description

Our client is seeking a friendly, efficient, and customer-oriented Front Desk Agent to be the first point of contact for guests at their hotel in Tangerang. This role is critical in creating a welcoming atmosphere and ensuring a seamless check-in and check-out process. You will handle guest inquiries, manage reservations, and provide information about hotel services and local attractions. The ideal candidate is personable, organized, and dedicated to delivering outstanding guest service in Banten.

Key Responsibilities

• Greet guests warmly upon arrival and assist with the check-in and check-out process.
• Manage reservations, cancellations, and modifications accurately.
• Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
• Process payments and maintain accurate cash and credit card records.
• Respond to guest requests and concerns promptly and professionally.
• Maintain the cleanliness and organization of the front desk area.

Requirements

• High school diploma or equivalent; further education in hospitality is a plus.
• Previous experience as a Front Desk Agent or in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in computer systems, including reservation software.
• Ability to multitask and remain calm under pressure.

Benefits

• Competitive hourly wage and potential for tips.
• Health and social security benefits.
• Opportunities to learn about hotel operations and guest services.
• Staff meals and uniform provided.
• Join a welcoming team in the bustling city of Tangerang.