Guest Services & Booking Specialist

PT. URBAN PADEL INDONESIA; Tangerang Selatan; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT. URBAN PADEL INDONESIA is seeking a friendly Front Desk Receptionist in Tangerang Selatan, Indonesia. You will greet members and guests, manage check-ins and bookings using Reclub, handle payments, and support daily admin tasks from the front desk.

The role requires excellent communication, proficiency in Excel for daily reports, and the ability to respond to inquiries via multiple channels. This on-site position involves coordinating with Hosts and Operations to ensure smooth facility

Qualifications

• Friendly and professional demeanor.
• Experience with check-in, bookings, and cash handling.
• Proficient with Microsoft Excel for simple reports.
• Experience in data entry and basic admin tasks.
• Ability to respond to inquiries via WhatsApp, phone, and social media.

Responsibilities

• Greet and assist members and non-members in a friendly, professional manner.
• Manage check-in, court bookings, and booking systems such as Reclub.
• Handle payments, cashier transactions, and basic daily reconciliation.
• Respond to customer inquiries through WhatsApp, phone, and social media.
• Coordinate bookings and operational matters with the Hosts and Operations team.
• Perform data entry and prepare simple daily reports using Microsoft Excel.
• Ensure front desk area is clean, organized, and professionally maintained.
• Support other administrative and operational tasks as required.

Skills

Front desk

Customer service

Bookings management

Cashier transactions

Data entry

Tools

Reclub

Job description

PT. URBAN PADEL INDONESIA is seeking a friendly Front Desk Receptionist in Tangerang Selatan, Indonesia. You will greet members and guests, manage check-ins and bookings using Reclub, handle payments, and support daily admin tasks from the front desk.

The role requires excellent communication, proficiency in Excel for daily reports, and the ability to respond to inquiries via multiple channels. This on-site position involves coordinating with Hosts and Operations to ensure smooth facility