Front Desk Concierge - Warm Guest Service Pro

Accorhotels Indonesia; Jakarta Pusat; Hybrid; IDR 44,640,000 - 66,960,000; Full time

Job summary

Marriott International is seeking a Front Desk Agent in Jakarta Pusat. You will be the first point of contact, handling check-ins/outs, payments, and guest inquiries while delivering warm, attentive service.

We value clear communication, a calm, professional demeanor, and the ability to work nights, weekends, and holidays in a fast-paced hotel environment. Knowledge of PMS is essential to ensure smooth operations.

Qualifications

• Experience in a guest service or front office role in hospitality.
• Strong communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Excellent multitasking and composure in a fast-paced environment.
• Proficiency in English; other languages a plus.

Responsibilities

• Greet guests, check-in/out, and issue keys.
• Handle payments and verify charges.
• Provide hotel information and promote services.
• Respond to guest requests and resolve issues promptly.
• Coordinate with other departments to ensure room readiness.

Skills

Guest service experience

Front office experience

PMS proficiency

Multitasking

English proficiency

Flexible hours

Education

High school diploma

Job description

Marriott International is seeking a Front Desk Agent in Jakarta Pusat. You will be the first point of contact, handling check-ins/outs, payments, and guest inquiries while delivering warm, attentive service.

We value clear communication, a calm, professional demeanor, and the ability to work nights, weekends, and holidays in a fast-paced hotel environment. Knowledge of PMS is essential to ensure smooth operations.