Guest Services Agent

Sheraton Hotels & Resorts; Tangerang; On-site; IDR 55,104,000 - 82,656,000; Full time

Benefits offered by this job

Hourly wage + tips

Health insurance

Training & development

Employee discounts

Dynamic work environment

Job summary

Sheraton Hotels & Resorts in Tangerang seeks a friendly Front Desk Agent to be the first point of contact for guests. You will handle check-ins and check-outs, answer inquiries, and assist guests with requests to ensure a smooth stay.

The ideal candidate has strong communication, a customer-focused attitude, and familiarity with hotel software. This full-time role offers training, employee benefits, and a dynamic work environment in Tangerang.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or front desk role.
• Excellent communication and interpersonal skills.
• Proficiency with hotel property management systems.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Welcome guests, process check-ins and check-outs efficiently.
• Answer inquiries about facilities, services, hours, and local attractions.
• Manage reservations, cancellations, and changes in the PMS.
• Respond to guest requests and resolve concerns promptly.
• Provide local recommendations and information to guests.
• Maintain a clean and organized front desk area at all times.

Skills

Excellent communication

Friendly personality

Interpersonal skills

Education

High school diploma

Tools

Property management software

Job description

Front Desk Agent

Our client is seeking a friendly, professional, and customer-oriented Front Desk Agent to be the first point of contact for guests at their establishment in Tangerang. This role is vital in creating a positive and welcoming atmosphere, managing check-ins and check-outs, and assisting guests with their needs throughout their stay. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for providing outstanding hospitality service. You will be the face of the establishment, ensuring guests have a smooth and enjoyable experience.

About the Role

Our client is seeking a friendly, professional, and customer-oriented Front Desk Agent to be the first point of contact for guests at their establishment in Tangerang. This role is vital in creating a positive and welcoming atmosphere, managing check-ins and check-outs, and assisting guests with their needs throughout their stay. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for providing outstanding hospitality service. You will be the face of the establishment, ensuring guests have a smooth and enjoyable experience.

Key Responsibilities

• Welcome guests warmly, process check-ins and check-outs efficiently, and handle all guest transactions accurately.
• Answer guest inquiries regarding hotel facilities, services, hours of operation, and local attractions.
• Manage reservations, cancellations, and modifications, ensuring data accuracy in the property management system.
• Respond to guest requests, concerns, and complaints promptly and professionally, escalating issues as needed.
• Provide information about the local area and make recommendations for dining and activities.
• Maintain a clean, organized, and presentable front desk area at all times.

Requirements

• High school diploma or equivalent; some college or hospitality training is a plus.
• Previous experience in customer service or a front desk role is highly desirable.
• Excellent communication and interpersonal skills, with a friendly and engaging personality.
• Proficiency in using computer systems, including property management software.
• Ability to multitask, prioritize, and remain calm under pressure.

Benefits

• Competitive hourly wage and potential for tips/bonuses.
• Health insurance and other standard employee benefits.
• Opportunities for training and career development in the hospitality industry.
• Employee discounts on hotel stays and services.
• A dynamic and friendly work environment in Tangerang.

Job Schedule: Full time