Japanese-Speaking Front Desk Specialist

Klinik Utama Dym Medical Clinic Indonesia (Pt Dym Medical Indonesia); Jawa Barat; On-site; IDR 55,104,000 - 96,432,000; Full time

Benefits offered by this job

Competitive hourly wage and tips/bonûs

Health insurance

Training and career development

Employee discounts

Dynamic and friendly work environment

Job summary

Klinik Utama Dym Medical Clinic Indonesia (Pt Dym Medical Indonesia) in Tangerang is looking for a friendly Front Desk Agent to be the first point of contact for guests. You will handle check-ins and check-outs and assist guests with their needs to ensure a smooth stay.

The ideal candidate will have excellent communication, a proactive attitude, and a welcoming personality. Experience in customer service and basic computer skills, including front desk systems, are desirable.

Qualifications

• High school diploma or equivalent; some college or hospitality training is a plus.
• Previous experience in customer service or a front desk role is desirable.
• Excellent communication and interpersonal skills with a friendly and engaging personality.
• Proficiency in using computer systems, including front desk software.

Responsibilities

• Welcome guests warmly, process check-ins and check-outs efficiently, and handle all guest transactions accurately.
• Answer guest inquiries regarding facilities, services, hours of operation, and local attractions.
• Manage reservations, cancellations, and modifications with data accuracy in the system.
• Respond to guest requests and complaints promptly and professionally, escalating issues as needed.
• Provide information about the local area and make dining/activity recommendations.
• Maintain a clean, organized front desk area at all times.

Skills

Customer service

Communication

Multitasking

Friendly personality

Education

High school diploma

Tools

Property management software

Computer systems

Job description

Front Desk Agent

Our client is seeking a friendly, professional, and customer-oriented Front Desk Agent to be the first point of contact for guests at their establishment in Tangerang . This role is vital in creating a positive and welcoming atmosphere, managing check-ins and check-outs, and assisting guests with their needs throughout their stay. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for providing outstanding hospitality service. You will be the face of the establishment, ensuring guests have a smooth and enjoyable experience.

About the RoleOur client is seeking a friendly, professional, and customer-oriented Front Desk Agent to be the first point of contact for guests at their establishment in Tangerang . This role is vital in creating a positive and welcoming atmosphere, managing check-ins and check-outs, and assisting guests with their needs throughout their stay. The ideal candidate will possess excellent communication skills, a friendly and engaging personality, a proactive attitude, and a passion for providing outstanding hospitality service.

Key Responsibilities

• Welcome guests warmly, process check-ins and check-outs efficiently, and handle all guest transactions accurately.
• Answer guest inquiries regarding hotel facilities, services, hours of operation, and local attractions.
• Manage reservations, cancellations, and modifications, ensuring data accuracy in the property management system.
• Respond to guest requests, concerns, and complaints promptly and professionally, escalating issues as needed.
• Provide information about the local area and make recommendations for dining and activities.
• Maintain a clean, organized, and presentable front desk area at all times.

Requirements

• High school diploma or equivalent; some college or hospitality training is a plus.
• Previous experience in customer service or a front desk role is highly desirable.
• Excellent communication and interpersonal skills, with a friendly and engaging personality.
• Proficiency in using computer systems, including property management software.
• Ability to multitask, prioritize, and remain calm under pressure.

Benefits

• Competitive hourly wage and potential for tips/bonuses.
• Health insurance and other standard employee benefits.
• Opportunities for training and career development in the hospitality industry.
• Employee discounts on hotel stays and services.
• A dynamic and friendly work environment in Tangerang .