Guest Experience Specialist – Front Desk

Pt Wanxinda Group Indonesia; Jawa Barat; On-site; IDR 55,104,000 - 110,208,000; Full time

Benefits offered by this job

Hourly wage + tips

Health benefits

Staff meals

Uniform provided

Job summary

Pt Wanxinda Group Indonesia is seeking a friendly Front Desk Agent to welcome guests at the hotel in Tangerang. You will manage check-in/check-out, reservations, and guest inquiries, ensuring a smooth and enjoyable stay.

The ideal candidate is organized, personable, and able to multitask under pressure, with strong communication skills and proficiency in reservation software. Training and staff meals are provided in a bustling Tangerang setting.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills essential.
• Proficiency with computer systems and reservation software required.

Responsibilities

• Greet guests warmly and assist with check-in and check-out.
• Manage reservations, cancellations, and modifications accurately.
• Handle guest inquiries and provide information on hotel facilities and local attractions.
• Process payments and maintain accurate cash and credit card records.
• Respond to guest requests promptly and professionally.
• Maintain cleanliness and organization of the front desk area.

Skills

Communication

Interpersonal skills

Multitasking

Education

High school diploma

Hospitality education (plus)

Tools

Reservation software

Job description

Pt Wanxinda Group Indonesia is seeking a friendly Front Desk Agent to welcome guests at the hotel in Tangerang. You will manage check-in/check-out, reservations, and guest inquiries, ensuring a smooth and enjoyable stay.

The ideal candidate is organized, personable, and able to multitask under pressure, with strong communication skills and proficiency in reservation software. Training and staff meals are provided in a bustling Tangerang setting.