Floor Captain: Guest Experience Leader

PT Corindo Amagi Putra; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT Corindo Amagi Putra in Surabaya is seeking a Captain Floor to oversee daily floor operations, ensure guest service, and maintain service standards during all hours. This on-site, full-time role involves coordinating table assignments, supervising service staff, and collaborating with kitchen and management to handle reservations and peak periods.

The ideal candidate has strong guest relations, team leadership, operational coordination, and calm, professional communication.

Qualifications

• Strong guest relations and hospitality focus.
• Experience leading floor/service staff in dining venues.
• Able to coordinate table turns, reservations and peak hours.

Responsibilities

• Oversee daily floor operations to ensure guest service quality.
• Coordinate table assignments and supervise service staff.
• Maintain service standards and guest satisfaction during all hours.
• Train and mentor team members; ensure cleanliness and order.
• Collaborate with kitchen/management on reservations and events.

Skills

Guest relations

Team leadership

Operational coordination

Clear verbal communication

Calm under pressure

Education

High school diploma

Job description

PT Corindo Amagi Putra in Surabaya is seeking a Captain Floor to oversee daily floor operations, ensure guest service, and maintain service standards during all hours. This on-site, full-time role involves coordinating table assignments, supervising service staff, and collaborating with kitchen and management to handle reservations and peak periods.

The ideal candidate has strong guest relations, team leadership, operational coordination, and calm, professional communication.