FLOOR CAPTAIN

nibs; Provinsi Bali; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

nibs is hiring a Floor Captain to oversee front-of-house operations in Bali. You will manage service flow, staff schedules, and guest relations while upholding standards across the dining area and cash handling processes.

You will train staff, monitor reviews, and drive upselling and daily sales, coordinating with kitchen and marketing teams to ensure smooth service and accurate reporting.

Qualifications

• Experience in front-of-house operations preferred.
• Strong team management and scheduling abilities.
• Excellent customer service and conflict resolution skills.
• Knowledge of POS, cash handling and upselling is a plus.

Responsibilities

• Oversee all front-of-house operations (service floor, cashier, bar).
• Ensure smooth service flow during opening, peak, and closing.
• Monitor table turnover, queue handling, and guest flow.
• Maintain cleanliness and presentation of dining area at all times.
• Create weekly staff schedule based on forecast & peak hours.
• Conduct daily briefing (menu updates, targets, issues).
• Train new staff on SOP, service standards, and product knowledge.
• Evaluate staff performance and give feedback regularly.
• Ensure consistent service standard (friendly, fast, efficient).
• Handle customer complaints professionally and calmly.
• Build relationship with regular guests.
• Monitor online reviews (Google, Grab, Gojek) and report insights.
• Drive sales through upselling (add-ons, drinks, specials).
• Ensure staff actively recommend menu items.
• Monitor daily sales performance vs target.
• Support marketing activation (promo, campaign, bundles).
• Ensure correct order input and billing accuracy.
• Handle daily cash closing & reporting.
• Monitor voids, discounts, and suspicious transactions.
• Coordinate with staff for product availability.
• Conduct stock count regularly.
• Ensure all FOH SOPs are followed consistently.
• Maintain hygiene & cleanliness standards.
• Coordinate with kitchen for smooth communication.
• Report daily issues, sales, and performance to owner/GM.
• Work closely with kitchen manager/CDP for service flow.
• Provide weekly report: Staff performance, Operational issues.
• Ensure proper opening setup (cleanliness, readiness, briefing).
• Responsible for outlet condition when manager on duty.
• How many years' experience do you have as a Floor Captain?

Job description

Oversee all front-of-house operations (service floor, cashier, bar)

Ensure smooth service flow during opening, peak, and closing

Monitor table turnover, queue handling, and guest flow

Maintain cleanliness and presentation of dining area at all times

2. Team Management

Create weekly staff schedule based on forecast & peak hours

Conduct daily briefing (menu updates, targets, issues)

Train new staff on SOP, service standards, and product knowledge

Evaluate staff performance and give feedback regularly

3. Customer Experience

Ensure consistent service standard (friendly, fast, efficient)

Handle customer complaints professionally and calmly

Build relationship with regular guests

Monitor online reviews (Google, Grab, Gojek) and report insights

4. Sales & Upselling

Drive sales through upselling (add-ons, drinks, specials)

Ensure staff actively recommend menu items

Monitor daily sales performance vs target

Support marketing activation (promo, campaign, bundles)

Ensure correct order input and billing accuracy

Handle daily cash closing & reporting

Monitor voids, discounts, and suspicious transactions

6. Stock & Inventory (FOH)

Coordinate with staff for product availability

Conduct stock count regularly

7. SOP & Compliance

Ensure all FOH SOPs are followed consistently

Maintain hygiene & cleanliness standards

Coordinate with kitchen for smooth communication

8. Coordination & Reporting

Report daily issues, sales, and performance to owner/GM

Work closely with kitchen manager/CDP for service flow

Provide weekly report:

Staff performance

Operational issues

9. Opening & Closing Responsibility

Ensure proper opening setup (cleanliness, readiness, briefing)

Responsible for outlet condition when manager on duty

How many years' experience do you have as a Floor Captain?