Captain Floor

PT Corindo Amagi Putra; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT Corindo Amagi Putra in Surabaya is seeking a Captain Floor to oversee daily floor operations, ensure guest service, and maintain service standards during all hours. This on-site, full-time role involves coordinating table assignments, supervising service staff, and collaborating with kitchen and management to handle reservations and peak periods.

The ideal candidate has strong guest relations, team leadership, operational coordination, and calm, professional communication.

Qualifications

• Strong guest relations and hospitality focus.
• Experience leading floor/service staff in dining venues.
• Able to coordinate table turns, reservations and peak hours.

Responsibilities

• Oversee daily floor operations to ensure guest service quality.
• Coordinate table assignments and supervise service staff.
• Maintain service standards and guest satisfaction during all hours.
• Train and mentor team members; ensure cleanliness and order.
• Collaborate with kitchen/management on reservations and events.

Skills

Guest relations

Team leadership

Operational coordination

Clear verbal communication

Calm under pressure

Education

High school diploma

Job description

Company Description

The Corindo Amagi Putra (CAP) Group is a growing food and beverage company dedicated to delivering high-quality foods, pastries, bakeries, desserts, and beverages with warm, friendly service in modern, casual settings. Founded in 2016, CAP Group began as the official franchisee of Corica Pastries in Indonesia and has successfully expanded outlets in Surabaya and Jakarta. Building on this success, CAP Group also established Chao Phraya Thai Fine Cuisine, one of the first Thai fine-dining restaurants in Surabaya. The restaurant has received recognition from the Ambassador of Thailand for its role in promoting Thai cuisine and cultural exchange in East Java. CAP Group continues to expand its footprint and offers career opportunities for individuals who are passionate about hospitality and customer experience.

Role Description

The Captain Floor is responsible for overseeing daily floor operations to ensure excellent guest service and smooth workflow in the restaurant. This full-time, on-site role is based in Surabaya and includes coordinating table assignments, supervising service staff, and maintaining service standards throughout operating hours. The Captain Floor monitors guest satisfaction, responds to special requests or concerns, and supports staff in delivering timely, accurate orders. The role also involves training and mentoring team members, maintaining cleanliness and order in the dining area, and collaborating with the kitchen and management to handle reservations, special events, and peak service periods. The Captain Floor prepares basic operational reports and provides feedback to management to improve service quality and efficiency.

Qualifications

• Strong customer service, hospitality, and guest relations skills to ensure a positive dining experience.
• Team leadership, staff supervision, and mentoring abilities to guide and support floor staff effectively.
• Operational coordination, attention to detail, and time management skills for handling table turns, reservations, and peak hours.
• Clear verbal communication and interpersonal skills for interacting with guests, staff, and management.
• Ability to remain calm, professional, and solution-focused in a fast-paced environment.
• Prior experience in restaurant or hotel front-of-house roles (e.g., floor supervisor, head waiter, or equivalent) is highly beneficial.
• Basic understanding of food and beverage service standards and fine-dining etiquette is an advantage.
• Willingness to work shifts, weekends, and holidays as required by restaurant operations.
• High school diploma or equivalent; hospitality or culinary-related education is a plus.
• Professional appearance and commitment to upholding CAP Group’s service and hygiene standards.