Electronics Support & Upsell Agent (Inbound)

TP Systems; Indonesien; Vor Ort; IDR 50.220.000 - 72.540.000; Vollzeit

Benefits dieser Stelle

BPJS Kesehatan

BPJS Ketenagakerjaan

Shift allowance

Overtime pay

Career development

Zusammenfassung

TP Systems is seeking an Presales Electronic Agent to provide customer support for an electronics company. You will handle product deliveries, refunds, defects, warranties, and inquiries, while also pursuing light upsell opportunities.

Ideal candidates have at least 1 year in a call center, strong English (C1) skills, and a detail-oriented, solution-focused mindset. This full-time role requires onsite work at TPID Yogyakarta with competitive benefits.

Qualifikationen

• Diploma (D3) or Bachelor's Degree (S1) in any discipline.
• Minimum 1 year of inbound call center experience.
• English proficiency at C1 level or higher.
• Strong attention to detail and problem-solving abilities.
• Willing to work onsite (WFO) at TPID Yogyakarta.

Aufgaben

• Handle customer inquiries through Phone, WhatsApp, and other communication channels.
• Assist customers with Product Deliveries, Refunds, Defects, Warranty, Compliant Handling, Troubleshooting, Booking of Specialist Appointments, Product related questions and a little upsell/cross sell.
• Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
• Maintain accurate records of every customer interaction and update case information in the internal system.
• Deliver professional, courteous, and solution-oriented customer service.
• Escalate complex or unresolved cases to the relevant internal teams when necessary.
• Achieve established quality, productivity, and service performance targets.
• Participate in training sessions, team briefings, coaching, and quality improvement activities.

Kenntnisse

Call center experience

English proficiency

Attention to detail

Typing speed 50 WPM

Professional communication

Ausbildung

Diploma or Bachelor's degree

Jobbeschreibung

TP Systems is seeking an Presales Electronic Agent to provide customer support for an electronics company. You will handle product deliveries, refunds, defects, warranties, and inquiries, while also pursuing light upsell opportunities.

Ideal candidates have at least 1 year in a call center, strong English (C1) skills, and a detail-oriented, solution-focused mindset. This full-time role requires onsite work at TPID Yogyakarta with competitive benefits.