English Customer Support Specialist — On-Site Yogyakarta

TP Systems; Indonesia; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

TP Systems is seeking an English-speaking Customer Service Specialist to join our on-site team in Yogyakarta. You will handle omnichannel inquiries, assist international customers, and deliver accurate, empathetic solutions.

The role requires 1 year in customer service, a D3 degree with GPA 2.75+, and English at B2 level. Flexibility for rotational shifts and weekends; strong communication is essential.

Qualifications

• Minimum 1 year in Customer Service.
• Minimum D3 degree with a GPA of 2.75 or above.
• Minimum B2 in English.
• Excellent communication and interpersonal skills.
• Willing to work on-site in Yogyakarta.

Responsibilities

• Handle omnichannel customer inquiries via email, live chat, and other channels in fluent English.
• Resolve product, order, payments, shipping, returns, exchanges, and refunds questions with accuracy and empathy.
• Maintain clear interaction logs in the CRM and coordinate with internal teams to resolve escalations.
• Aim to sustain high CSAT while meeting quality and performance standards.

Skills

Communication skills

Interpersonal skills

English proficiency

Education

D3 degree with GPA 2.75+

Job description

TP Systems is seeking an English-speaking Customer Service Specialist to join our on-site team in Yogyakarta. You will handle omnichannel inquiries, assist international customers, and deliver accurate, empathetic solutions.

The role requires 1 year in customer service, a D3 degree with GPA 2.75+, and English at B2 level. Flexibility for rotational shifts and weekends; strong communication is essential.